Duties and Responsibility: Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and other communication channels. Address inquiries related to bookings, reservations, schedules, fares, and other transportation-related matters. Issue Resolution: Investigate and resolve customer issues and complaints in a timely manner. Collaborate with internal and external departments such as Carriers, Warehouse team to resolve complex issues and ensure customer satisfaction. Booking Management: Ensure to prioritize carrier partners while booking for critical and urgent shipment as per customer requirement and agreed terms. Shipment Tracking: Track all the In-transits shipment and discuss with carrier SPOC for delivery alignments, follow- up on pending requests for priority closer. Customer SPR and Daily Reports: Send daily report of undelivered shipment to customer and discuss on each case to conclude, Prepare Monthly Customer Service Performance Report(SPR) and discuss with customer to understand the challenges and identify key area of improvements. TMS Update: Update remarks in TMS against all the shipment as discussed with Carrier and Customers for shipment progress (First/Mid/Last mile). Problem Resolution: Identify and resolve logistics-related issues, such as shipping delays, transportation disruptions, investigate root causes of problems and implement corrective actions to prevent recurrence. Consignee Coordination: Coordinate with Consignee to understand challenges for undelivered shipments and take corrective measures. Requirements Familiarity with fleet management software and tracking systems. Ability to generate accurate MIS reports and analyze data to drive informed decisions. Strong problem-solving skills with the ability to resolve client queries effectively. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Hindi & English with strong verbal and written communication skills. Qualifications : MBA/PGDM from Top B School with a focus in Supply Chain/Logistics/Operations Management. From top B-Schools preferred. Demonstrated academic excellence is mandatory. Show more Show less

Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and other communication channels. Address inquiries related to bookings, reservations, schedules, fares, and other transportation-related matters. Issue Resolution: Investigate and resolve customer issues and complaints in a timely manner. Collaborate with internal and external departments such as Carriers, Warehouse team to resolve complex issues and ensure customer satisfaction. Booking Management: Ensure to prioritize carrier partners while booking for critical and urgent shipment as per customer requirement and agreed terms. Shipment Tracking: Track all the In-transits shipment and discuss with carrier SPOC for delivery alignments, follow- up on pending requests for priority closer. Customer SPR and Daily Reports: Send daily report of undelivered shipment to customer and discuss on each case to conclude, Prepare Monthly Customer Service Performance Report(SPR) and discuss with customer to understand the challenges and identify key area of improvements. TMS Update: Update remarks in TMS against all the shipment as discussed with Carrier and Customers for shipment progress (First/Mid/Last mile). Problem Resolution: Identify and resolve logistics-related issues, such as shipping delays, transportation disruptions, investigate root causes of problems and implement corrective actions to prevent recurrence. Consignee Coordination: Coordinate with Consignee to understand challenges for undelivered shipments and take corrective measures. Requirements Familiarity with fleet management software and tracking systems. Ability to generate accurate MIS reports and analyze data to drive informed decisions. Strong problem-solving skills with the ability to resolve client queries effectively. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Hindi & English with strong verbal and written communication skills. Qualifications : MBA/PGDM from Top B School with a focus in Supply Chain/Logistics/Operations Management. From top B-Schools preferred. Demonstrated academic excellence is mandatory.

 Evaluate process improvements suggested by the business excellence team/ops team and create a tech implementation plan.  Prepare functional requirements documents for the tech team to implement the idea.  Work in close coordination with the tech team unless the idea is implement and resolve their queries, monitor their project implementation plan.  Test the beta version of the development by creating various practical scenarios from a user perspective.  Collaborate effectively with developers and other stakeholders to identify and resolve software defects and issues.  Document and report defects, test results, and overall quality metrics to project stakeholders.  Provide training to the ops/logistics team at the time of rollout for effective understanding and implementation of the changes on the floor.  Stay updated on industry best practices in operations and logistics to explore new possibilities and ideas. Requirements Qualifications:  Masters degree in operations is preferred.  Demonstrated academic excellence is mandatory. Required Skills  Good understanding in operations/logistics and an innovative mindset.  Strong analytical and problem-solving skills along with keen attention to detail.  Effective communication and collaboration abilities are expected, with a demonstrated capacity to work effectively in a team environment.  Ability to work on multiple projects and prioritize workload accordingly.

Administrative Operations: Assist in day-to-dayoperations of the administrative department, including office management, vendor management, and resource allocation. Policy Implementation: Support the implementation of company policies, procedures, and best practices related to facilities management, health & safety regulations, and operational protocols. Vendor & Contract Management: Assist in negotiating contracts, managing relationships with service providers, and ensuring compliance with company standards. Facilities Management: Support the planning and management of company facilities, including space allocation, maintenance, and security operations. Compliance: Ensure compliance with all legal and safety requirements across the office facilities and administrative operations. Team Coordination: Coordinate with cross-functional teams such asIT, HR, and Finance to support business operations and ensure smooth functioning. Stakeholder Management: Liaise with key stakeholders (internal and external) to gather requirements, manage expectations, and deliver on administrative commitments. Serve as the primary point of contact for third-partyservice providers. Requirements Required Skills: Strong organizational and multitasking abilities. Analytical thinking with the ability to evaluate different options. Proficiency in MS Office (Excel, Word, PowerPoint). Proactive approach with a problem-solving attitude. Strong negotiation and vendor management skills. Qualifications: Any Graduate or Post Graduate in related field.

Duties and Responsibility :  Tactical Mapping: Collaborate with senior management to develop and implement operational strategies aligned with the organization's goals. Conduct research and analysis to identify areas for improvement and optimization within the operations department. Assist in the formulation of long-term plans and policies to enhance operational effectiveness and efficiency.  Iterative Betterment: Identify process bottlenecks, inefficiencies, and areas for optimization within different operational functions. Conduct process mapping and analysis to streamline workflows, reduce costs, and improve overall operational performance. Propose and implement process improvement initiatives, ensuring adherence to quality standards and compliance requirements.  Project Management: Lead and contribute to cross-functional projects focused on operational excellence and continuous improvement. Develop project plans, define deliverables, allocate resources, and monitor project progress to ensure timely completion. Collaborate with stakeholders to identify project risks, develop mitigation strategies, and implement effective solutions.  Deciphering Data: Collect, analyse, and interpret operational data to identify trends, patterns, and areas of improvement. Prepare comprehensive reports and presentations for senior management, highlighting key performance indicators, operational metrics, and actionable insights. Provide recommendations based on data analysis to drive operational efficiency, cost reduction, and productivity improvement.  Collective Growth: Support the training and development of junior team members, providing guidance and mentorship to enhance their skills and capabilities. Foster a positive and collaborative team culture, promoting knowledge sharing and cross-functional collaboration. Act as a role model, demonstrating strong leadership qualities, ethical behaviour, and a commitment to organizational values. Job Location: Delhi NCR & Bangalore Offered CTC : Upto 25LPA Requirements Required Qualifications & Work Ex:  Full-time MBA graduates (2023,2024, 2025) from IIM Ahmedabad, Bangalore, Kozhikode, and Calcutta with 0-2 years of work experience are only eligible to apply. Required Skills:  Excellent communication skills both written & verbal.  Creative, resourceful, detail-oriented, highly organized, hands-on. Strong problem solving and analytical skills.  Ability to plan and execute in high pressure situations.  Prompt and Proactive people manager.

Duties and Responsibility:  Tactical Mapping: Collaborate with senior management to develop and implement operational strategies aligned with the organization's goals. Conduct research and analysis to identify areas for improvement and optimization within the operations department. Assist in the formulation of long-term plans and policies to enhance operational effectiveness and efficiency.  Iterative Betterment: Identify process bottlenecks, inefficiencies, and areas for optimization within different operational functions. Conduct process mapping and analysis to streamline workflows, reduce costs, and improve overall operational performance. Propose and implement process improvement initiatives, ensuring adherence to quality standards and compliance requirements.  Project Management: Lead and contribute to cross-functional projects focused on operational excellence and continuous improvement. Develop project plans, define deliverables, allocate resources, and monitor project progress to ensure timely completion. Collaborate with stakeholders to identify project risks, develop mitigation strategies, and implement effective solutions.  Deciphering Data: Collect, analyze , and interpret operational data to identify trends, patterns, and areas of improvement. Prepare comprehensive reports and presentations for senior management, highlighting key performance indicators, operational metrics, and actionable insights. Provide recommendations based on data analysis to drive operational efficiency, cost reduction, and productivity improvement.  Fueling Collective Growth: Support the training and development of junior team members, providing guidance and mentorship to enhance their skills and capabilities. Foster a positive and collaborative team culture, promoting knowledge sharing and cross-functional collaboration. Act as a role model, demonstrating strong leadership qualities, ethical behavior, and a commitment to organizational values. Requirements Required Skills:  Excellent communication skills both written & verbal.  Creative, resourceful, detail-oriented, highly organized, hands-on. Strong problem solving and analytical skills.  Ability to plan and execute in high pressure situations.  Prompt and Proactive people manager. Qualifications:  MBA/PGDM from Top B School with a focus in Supply Chain/Logistics/Operations Management.  From top B-Schools preferred.  Demonstrated academic excellence is mandatory.

Administrative Operations: Assist in day-to-dayoperations of the administrative department, including office management, vendor management, and resource allocation. Policy Implementation: Support the implementation of company policies, procedures, and best practices related to facilities management, health & safety regulations, and operational protocols. Vendor & Contract Management: Assist in negotiating contracts, managing relationships with service providers, and ensuring compliance with company standards. Facilities Management: Support the planning and management of company facilities, including space allocation, maintenance, and security operations. Compliance: Ensure compliance with all legal and safety requirements across the office facilities and administrative operations. Team Coordination: Coordinate with cross-functional teams such asIT, HR, and Finance to support business operations and ensure smooth functioning. Stakeholder Management: Liaise with key stakeholders (internal and external) to gather requirements, manage expectations, and deliver on administrative commitments. Serve as the primary point of contact for third-partyservice providers. Requirements Required Skills:  Strong organizational and multitasking abilities.  Analytical thinking with the ability to evaluate different options.  Proficiency in MS Office (Excel, Word, PowerPoint).  Proactive approach with a problem-solving attitude.  Strong negotiation and vendor management skills. Qualifications:  Any Graduate or Post Graduate in related field.

As an Administrative Operations Assistant, you will be responsible for supporting the day-to-day operations of the administrative department. This includes tasks such as office management, vendor management, and resource allocation. Additionally, you will play a key role in implementing company policies, procedures, and best practices related to facilities management, health & safety regulations, and operational protocols. You will be involved in negotiating contracts, managing relationships with service providers, and ensuring compliance with company standards. Your role will also encompass supporting the planning and management of company facilities, including space allocation, maintenance, and security operations. Ensuring compliance with all legal and safety requirements across office facilities and administrative operations will be a crucial aspect of your responsibilities. Collaboration with cross-functional teams such as IT, HR, and Finance will be essential for supporting business operations and ensuring smooth functioning. You will also be required to engage with key stakeholders, both internal and external, to gather requirements, manage expectations, and deliver on administrative commitments. You will serve as the primary point of contact for third-party service providers. To excel in this role, you should possess strong organizational and multitasking abilities. Analytical thinking skills will be valuable for evaluating different options, while proficiency in MS Office tools like Excel, Word, and PowerPoint is essential. A proactive approach with a problem-solving attitude, strong negotiation skills, and effective vendor management capabilities are also required. The ideal candidate for this position should hold a degree in any related field, either as a graduate or postgraduate. Join our team and contribute to the efficient and effective functioning of our administrative operations.,

Duties and Responsibility: Content Creation & Strategy Assist in developing high-quality, purpose-driven content. Collaborate with the team on content plans that enhance brand visibility and generate leads. Marketing Automation & Software Implementation Manage marketing automation tools and support the implementation and optimization of marketing software, ensuring effective integration with business systems. Team Collaboration & Leadership Work closely with the marketing team to foster collaboration, share ideas, and contribute to overall team success. Market Research & Analysis Conduct basic market and competitor research. Analyze industry trends and customer insights to support strategic marketing decisions. Innovation & Technology Awareness Stay informed about the latest marketing trends and technologies. Recommend and help implement innovative solutions to improve performance. Branding & Creative Development Contribute ideas to improve brand messaging, visual identity, and overall market positioning. Requirements Required Skills: Basic analytical and creative thinking skills. Must be a creative thinker. Strong writing, editing, and communication skills; ability to create and adapt contents. Familiarity with tools like Canva, Buffer, or Hootsuite. Video editing and graphic design skills are a plus. Proactive, enthusiastic, and a strong team player. Qualifications: MBA/PGDM in Marketing, Data Analytics Business Administration, or a related field. Demonstrated academic excellence is mandatory.

Duties and Responsibilities:  Employee Development and Training Identify training and development needs within the organization and design relevant programs Implement Performance Management Systems, including goal setting, performance evaluations, and career development plans  Employee Relations Address and resolve complex employee relations issues, ensuring a fair and inclusive work environment. Provide guidance in handling employee-related matters.  Policy Development and Compliance: Assist in creating and updating HR policies and procedures to ensure compliance with relevant laws and regulations Monitor and ensure adherence to company policies and legal requirements.  Diversity and Inclusion Promote Diversity and Inclusion initiatives within the organization. Collaborate with leadership to create an inclusive work environment that values differences.  Change Management Support organizational change initiatives by assisting in communication plans, training, and transition management.  Reconcile payroll reports and resolve any discrepancies in coordination.  Handle queries related to salaries, deductions, and reimbursements.  Prepare payroll-related MIS reports and analytics as required.  Stay updated with changes in Labour laws and statutory regulations affecting payroll.  Support the hiring process for Blue Collars & coordinate with internal departments to gather hiring requirements. Qualification: 1. A Post-graduate in HR Human Resources with excellence in academics. 2. Proficiency in MS Office is an advantage. 3. Advance knowledge of Excel is mandatory. Required Skills: 1. Data-driven with attention to detail for reporting and process management. 2. People first approach. 3. Excellent communication, interpersonal, and leadership skills. 4. Analytical mindset with the ability to interpret HR metrics and make data-driven decisions. 5. Problem-solving abilities and a proactive approach to challenges. 6. Strong organizational and multitasking abilities. 7. Analytical thinking with the ability to evaluate different options

Evaluate process improvements suggested by the business excellence team/ops team and create a tech implementation plan. Prepare functional requirements documents for the tech team to implement the idea. Work in close coordination with the tech team unless the idea is implement and resolve their queries, monitor their project implementation plan. Test the beta version of the development by creating various practical scenarios from a user perspective. Collaborate effectively with developers and other stakeholders to identify and resolve software defects and issues. Document and report defects, test results, and overall quality metrics to project stakeholders. Provide training to the ops/logistics team at the time of rollout for effective understanding and implementation of the changes on the floor. Stay updated on industry best practices in operations and logistics to explore new possibilities and ideas. Requirements Qualifications: Masters degree in operations is preferred. Demonstrated academic excellence is mandatory. Required Skills: Good understanding in operations/logistics and an innovative mindset. Strong analytical and problem-solving skills along with keen attention to detail. Effective communication and collaboration abilities are expected, with a demonstrated capacity to work effectively in a team environment. Ability to work on multiple projects and prioritize workload accordingly.

Job Title Logistics Executive Reports to Logistics Manager Job Purpose The Logistics Executive in operations plays a pivotal role in managing and optimising the logistics and supply chain operations for our organization. This role involves overseeing the movement of goods, coordinating transportation, and ensuring efficient inventory management to meet customer demands while minimising costs. The Logistics Executive collaborates with various teams to maintain a smooth flow of products and information through the supply chain Duties and Responsibility · Transportation and Logistics : Coordinate transportation and logistics activities, including carrier selection, route planning, and shipment tracking. Ensure timely and cost-effective movement of goods, and handle any issues or delays as they arise. · Team Collaboration : Collaborate with cross-functional teams, including procurement, sales, and customer service, to meet customer demand and company objectives. · Reports : Generate regular reports and key performance indicators (KPIs) to track and communicate the performance of logistics and operations. Qualification · MBA/PGDM degree · Strong knowledge of logistics software and tools for transportation management and inventory control. · Excellent organizational, problem-solving, and communication skills. · Ability to work under pressure, meet tight deadlines, and adapt to changing priorities. Job Location Noida Sector 142

As a Customer Assistance representative, you will be responsible for providing prompt and courteous assistance to customers through various communication channels such as phone, email, etc. Your primary duties will include addressing inquiries related to bookings, reservations, schedules, fares, and other transportation-related matters. Your role will also involve investigating and resolving customer issues and complaints in a timely manner. You will collaborate with internal and external departments, such as Carriers and the Warehouse team, to resolve complex issues and ensure customer satisfaction. In terms of Booking Management, you will need to prioritize carrier partners while booking critical and urgent shipments based on customer requirements and agreed terms. Tracking all in-transit shipments will be crucial. You will be required to discuss with carrier SPOCs for delivery alignments, follow-up on pending requests for priority closure, and provide accurate information regarding shipment status, TAT, in-route challenges, solutions, and any other relevant details to assist customers in making informed decisions. Additionally, you will be responsible for sending daily reports of undelivered shipments to customers and discussing each case to conclude. You will also prepare Monthly customer Service Performance Reports (SPRs) and discuss them with customers to understand challenges and identify key areas of improvement. Maintaining accurate records of customer interactions, inquiries, and resolutions on email and customer trackers will be part of your daily tasks. You will also need to coordinate with consignees to understand challenges for undelivered shipments and take corrective measures. Identifying and resolving logistics-related issues, such as shipping delays and transportation disruptions, will be essential. You will investigate the root causes of problems and implement corrective actions to prevent recurrence. To qualify for this role, you should have a full-time Post-Graduate/MBA from a Top IIM, along with 0-2 years of experience in logistics management, preferably in a similar role. Proficiency in Hindi and English with strong verbal and written communication skills is required. Knowledge of Hindi and Malayalam languages will be considered an added advantage. The ideal candidate should possess the ability to generate accurate MIS reports, analyze data to drive informed decisions, and have strong problem-solving skills to resolve client queries effectively. You should also be capable of working independently and collaboratively in a fast-paced environment.,

As an integral part of our team, you will be responsible for various HR functions aimed at enhancing employee development, fostering positive employee relations, ensuring policy compliance, promoting diversity and inclusion, and supporting organizational change initiatives. Your dedication and expertise will contribute to creating a supportive work environment that values diversity and empowers employees to reach their full potential. Your key responsibilities will include identifying training needs, designing relevant development programs, and implementing performance management systems to support employee growth. Additionally, you will address complex employee relations issues, provide guidance on HR matters, and assist in policy development to ensure compliance with laws and regulations. Collaborating with leadership, you will promote Diversity and Inclusion initiatives within the organization, striving to create an inclusive work environment that celebrates differences. You will also play a vital role in supporting organizational change initiatives by aiding in communication plans, training programs, and transition management. Furthermore, your role will involve handling queries related to salaries, deductions, and reimbursements, as well as supporting the hiring process for Blue Collar positions and coordinating with internal departments to gather hiring requirements. To excel in this role, you should hold a Post-graduate degree in HR Human Resources with a strong academic background. Proficiency in MS Office is preferred, with advanced knowledge of Excel being mandatory. Your skill set should encompass a data-driven approach with a keen eye for detail, excellent communication and leadership skills, and the ability to interpret HR metrics for data-driven decision-making. Problem-solving capabilities, proactive thinking, strong organizational skills, and analytical reasoning are essential for success in this position. If you are looking to make a meaningful impact in the HR field, possess a people-first approach, and have a passion for driving positive change within organizations, we encourage you to apply and join our dynamic team dedicated to fostering a supportive and inclusive work environment.,