Operations Manager

Job Description

Oversee and control operations across the FCs or 1-2 large sites in respective zones Monitor client TATs daily and handle escalations from Client servicing teams Client TATs to be monitored and kept under targets Review FC plans with regards to the following Manpower planning Capital expenditure (including IT assets) Consumables planning Take ownership of FC P&L in respective zones Keep costs under control as per budgeted figures Meet with new clients to help them understand operations and ensure successful client start-up Meet with key existing clients to understand their issues and use the feedback to improve operations Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action. Conduct RCA and investigations whenever any cases of theft arise and take necessary action Carry out routine audits across FCs to ensure compliance of the following Operational SOPs Legal / regulatory compliances Health and Safety guidelines Setup an interaction with external stakeholders Courier partners / Vendors / Clients to gather competitive intelligence Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones. Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met. Responsible for designing and implementing improved processes or operational policies. Recommends changes to products, or services to fulfill customer needs to the quality team. FC setup and expansion Take ownership of the FC expansion plan in respective zone Scout for FC locations wherever they are yet to be finalized Be involved in the FC layout finalization and provide feedback in design discussions Take ownership of the FC execution plan in respective zone Ensure that FCs are setup as per design of the Process excellence teams Ensure that FCs are setup as per agreed timelines Ensure that FC hiring is carried out so as to operationalize the FC on time Capital Expenditure Generate capex requirements of individual FCs on a monthly basis. Carry out a basic evaluation of whether the capex is required or not at the FC level Collate capex requirement across multiple FCs and present the business case for approval in the 1st week of each month