Thekkekara's Hot Oven Bakers

We are seeking a dynamic and results-driven Retail Outlet Manager to oversee the daily operations of our retail store. The ideal candidate will be responsible for maximizing sales and profitability, managing staff, ensuring excellent customer service, and maintaining high standards of visual merchandising and inventory control. Key Responsibilities:Store Operations: Oversee all day-to-day operations of the retail outlet. Ensure the store is clean, well-organized, and visually appealing. Enforce health and safety procedures and company policies. Sales and Profitability: Meet or exceed sales targets and key performance indicators (KPIs). Develop strategies to improve store performance and customer satisfaction. Monitor and analyze sales data to identify trends and opportunities. Staff Management: Recruit, train, supervise, and motivate store staff. Schedule staff shifts and manage labor costs. Conduct performance evaluations and address staff concerns or conflicts. Customer Service: Ensure high levels of customer satisfaction through excellent service. Handle customer complaints and feedback professionally. Train staff in effective customer service techniques. Inventory and Merchandising: Manage stock levels and make key decisions about inventory control. Ensure timely replenishment of products and minimize stock loss. Implement visual merchandising strategies aligned with brand standards. Requirements: Proven experience as a Retail Store Manager or in a similar role. Strong leadership and interpersonal skills. Excellent communication and organizational abilities. Proficiency in retail management software and MS Office. Ability to work flexible hours, including weekends and holidays. High school diploma or equivalent; a degree in Business Administration or a related field is a plus. Job Type: Full-time Pay: ₹14,085.63 - ₹30,812.13 per month Benefits: Paid time off Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Supervise daily operations across all bakery outlets,cafés & production unit. Coordinate with the Central Production Unit for inventory, quality, and dispatch Ensure each outlet and café adheres to company SOPs, hygiene, and service standards Monitor outlet-wise sales, wastage, and customer satisfaction metrics Team Leadership Manage and support Outlet Managers, Café Managers, and the Production Head Recruit, train, and schedule staff across departments Conduct regular performance reviews and team meetings Inventory & Logistics Ensure timely replenishment of raw materials and finished goods from the central unit Approve and monitor inventory procurement and usage Minimize waste and pilferage with strict checks Process & Quality Control Enforce consistency in product quality, portion sizes, and presentation Regular audits of hygiene, safety, and service standards at all locations Standardize procedures across all units and update documentation Sales & Customer Experience Analyze sales reports to identify trends and improve performance Support marketing efforts by coordinating offers, events, or promotions Ensure top-tier customer service across all touchpoints Reporting & Communication Submit weekly reports on performance, sales, operations, and issues Liaise with the Founder for strategic planning and new initiatives Communicate clearly with vendors, suppliers, and team leads Required Skills & Qualifications 3–5 years of experience in multi-location F&B or retail operations Strong leadership and team management experience Excellent organizational, analytical, and decision-making skills Familiarity with bakery or café operations is a strong advantage Key Traits Ownership mindset and accountability Proactive problem solver Excellent communicator High attention to detail Calm under pressure Job Type: Full-time Pay: ₹30,000.00 - ₹52,683.75 per month Benefits: Food provided Paid time off Supplemental Pay: Performance bonus Yearly bonus Work Location: In person