Operations Manager

Job Description

Job Summary: We are seeking a detail-oriented and proactive Operations Executive to manage and optimize the day-to-day operations of our staffing function. This role involves coordinating with internal teams and clients, managing candidate pipelines, ensuring compliance, and supporting recruitment activities to ensure smooth staffing operations. Key Responsibilities: Coordinate and oversee the end-to-end staffing operations including job posting, screening coordination, and onboarding processes. Collaborate with recruiters and account managers to understand client requirements and timelines. Maintain and update candidate databases, trackers, and dashboards to ensure accurate reporting. Handle documentation and compliance including contracts, timesheets, and onboarding paperwork. Assist in workforce planning, deployment tracking, and shift scheduling (as applicable). Communicate with clients and vendors regarding operational issues and staffing updates. Implement and streamline operational processes to improve efficiency and quality. Monitor candidate experience and address grievances in coordination with HR. Generate reports on staffing metrics such as fill rates, turnaround time (TAT), and candidate feedback. Support payroll and invoicing coordination by ensuring timely collection of attendance and related data. Key Requirements: Bachelors degree in Business Administration, HR, or related field. 3–5 years of experience in staffing operations, HR coordination, or a similar role. Proficiency in MS Excel, Google Sheets, and applicant tracking systems (ATS). Excellent organizational and multitasking skills. Strong verbal and written communication skills. Ability to work in a fast-paced, target-driven environment. Preferred Skills: Experience in a staffing agency or vendor management environment. Familiarity with labor laws and compliance processes. Knowledge of recruitment lifecycle and onboarding systems.