Operations Manager AI integrated

ole Purpose

To act as the air traffic controller of the business: managing the AI-powered “War Room” that integrates CRM, emails, and operational data across multiple ventures. The Ops Manager ensures daily visibility for leadership, converts insights into actions, and keeps all business verticals aligned.

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Key Responsibilities

1. Daily Operations & Reporting

• Review & validate AI-generated Daily Briefs for CEO and employees.
• Ensure employee-wise actionable tasks are tracked in CRM (Zoho).
• Deliver morning and evening dashboards (sales, gold trades, exports, real estate, CSR).

2. System Monitoring & Alerts

• Monitor data pipelines between Zoho CRM, Gmail, and dashboards.
• Raise alerts for delays, missed follow-ups, stuck deals, or payment risks.
• Escalate critical issues directly to CEO with action suggestions.

3. Data & Trend Analysis

• Identify new trends in enquiries, buyer behaviour, and trade patterns.
• Deliver weekly opportunity reports for exports, FMCG, gold, and Africa trade.

4. Follow-Ups & Coordination

• Ensure employees act on assigned tasks and update CRM.
• Work with finance, sales, and admin teams to close daily loops.

5. Process Improvement

• Suggest workflow automations to reduce manual work.
• Coordinate with external AI/IT vendor for quarterly system updates.

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Skills & Qualifications

• Zoho CRM expertise (must have).
• Strong in Google Workspace (Gmail, Sheets, Calendar).
• Analytical skills (Excel, Pivot, basic SQL).
• Experience with dashboards (Metabase, PowerBI, or Tableau).
• Ability to interpret data into clear action points.
• Good communication skills in English (Tamil & Hindi a plus).
• Bonus: exposure to AI tools / automations (n8n, Zapier).

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KPIs for Success

• Daily CEO report delivered before 9:00 AM.
• 95% accuracy in actionable task assignment.
• Consistent reduction in missed follow-ups across teams.
• Minimum 2 new insights/opportunities identified per month.
• CEO dashboard always updated and available (uptime 99%).

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Ideal Candidate Profile

• 3–7 years’ experience in CRM operations, business analytics, or EA roles.
• Prior work in trading, exports, FMCG, or real estate sectors preferred.
• Tech-comfortable, structured thinker, and highly trustworthy.
• Someone who enjoys combining analytics + operations + execution

Job Type: Full-time

Pay: ₹55,000.00 - ₹85,000.00 per month

Work Location: In person