Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Description for CRC- Operations Lead.
1. End to end responsibility of managing business operations of repair, modification & after sales service with focus on top & bottom-line performance for India, SAARC countries & Middle East.
2. Part of post-sales support team, rendering advanced support to customers in trouble-shooting the hardware issues of MiCOM, Power Logic P3, P5 & P7 range numerical protection relays.
3. Rendering repair services for all MiCOM/Areva, latest power logic P5& P7 make protection relays.Providing technical support/hardware support to customers for all non-reparable ranges of relays like VAMP, P3 &Sepam.
4. Basic testing of protective relays post repair as per our standard repair checklists.
5. High quality repair services/hardware support ensuring customer satisfaction& quality and good feedback from customers.
6. Modifications/up gradation of above-mentioned range of relays to latest versions. Site visits to key customers to resolve issues & impart technical training.
Preparation of techno-commercial offer for repair, Annual rate/ maintenance contract after reviewing customer requirement and scope of work. Follow up action & negotiating with key clients in closing orders.
10. Overall responsibility of workflow process, on site customer support through deputation of technical manpower, follow up with customers and ensuring optimum services thereby ensuring customer delight & resultant revenue flow to the organization.
11. Coordination with Finance team in governing cash flows, margin, departmental expenses, cost booking, etc.
12. ERP activities Sale/Service Order booking, Cost accounting.
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