Operations Intern

About Masai: Masai is on a mission to unlock the human potential of India by enabling skill-based education and job readiness at scale. As a rapidly growing edtech startup, we are looking for sharp, motivated, and hands-on individuals to join our Operations team and help drive excellence behind the scenes. Role Overview: We are looking for a highly motivated and detail-oriented Receivables Recovery Intern to support our finance and operations team. The primary responsibility of this role is to assist in the closure of pending receivables through proactive communication and follow-ups with students. This is a target-driven, communication-intensive role ideal for individuals who are comfortable with cold calling, confident in negotiations, and thrive in fast-paced startup environments. Key Responsibilities: Initiate and manage high-volume outbound calls to students for payment follow-ups and collections. Engage with students via phone, WhatsApp, and email to ensure timely recovery of dues. Maintain accurate and up-to-date records of all communication and follow-ups using Google Sheets. Collaborate with internal teams to escalate and resolve issues affecting payment closures. Meet weekly and monthly recovery targets set by the operations team. Build rapport with students while maintaining professionalism in recovery efforts. Requirements: Strong verbal and written communication skills in English. Prior experience in a calling or tele-sales/recovery role will be an added advantage. Proficiency in Google Sheets is mandatory (ability to use filters, formulas, and basic data organization). Ability to handle objections and negotiate effectively. Self-motivated, target-oriented, and able to work in a high-pressure environment. Comfortable working extended hours (Monday to Saturday); Sunday off, subject to operational needs. Strong problem-solving and interpersonal skills. What You’ll Gain: Hands-on experience in the core engine room of a fast-growing startup Opportunity to work cross-functionally with different teams Learn operational excellence, team coordination, and time management Exposure to data-driven decision-making Possibility of full-time employment based on your performance