Job
Description
As an Operations Executive specializing in Reconciliation & Settlement for the Forex Card Program, your role will involve managing various processes to ensure the smooth functioning of transactions. Your key responsibilities will include: - Performing daily reconciliation tasks by validating transactions across Visa/Mastercard networks, switch systems, and customer ledgers. - Investigating and resolving reconciliation discrepancies such as partial settlements, late settlements, and duplicate transactions. - Processing refunds, chargebacks, and reversals following Visa/Mastercard dispute resolution rules. - Monitoring and resolving customer service tickets regarding transaction issues, failed loads, ATM disputes, and balance discrepancies. - Preparing and submitting settlement reports, income calculations, and MIS dashboards to both internal and external stakeholders. - Coordinating with Settlement banks, Switch, and card networks for transaction verification and resolution. - Maintaining and tracking revenue accounting from forex markups and interchange fees. - Generating Visa/Mastercard reports and ensuring compliance with network and RBI regulatory requirements. - Managing exception reporting and escalating unresolved issues to the appropriate teams. - Ensuring adherence to TAT and SLA for all reconciliation and dispute cases. Qualifications required for this role: - Bachelor's degree in Commerce, Finance, Accounting, or a related field. - 3-5 years of experience in cards operations, preferably in Forex Card programs, with hands-on experience in reconciliation, chargebacks, and settlement. - Knowledge of CMS, reconciliation tools, and ticketing platforms like JIRA. - Familiarity with RBI and network guidelines related to cross-border transactions and forex cards. - Proficiency in MS Excel for handling large volumes of transactional data accurately. - Strong understanding of GL entries, card network flows, and transaction lifecycle. - Excellent verbal and written communication skills. - Strong analytical and problem-solving skills with attention to detail. - Ability to work independently and meet tight deadlines. Additionally, preferred skills for this role include exposure to income accounting, FX mark-up calculation, and interchange billing, as well as hands-on experience with Visa Online and Mastercard Connect portals for daily file management. Please note that this is a full-time position with compensation as per industry standards. As an Operations Executive specializing in Reconciliation & Settlement for the Forex Card Program, your role will involve managing various processes to ensure the smooth functioning of transactions. Your key responsibilities will include: - Performing daily reconciliation tasks by validating transactions across Visa/Mastercard networks, switch systems, and customer ledgers. - Investigating and resolving reconciliation discrepancies such as partial settlements, late settlements, and duplicate transactions. - Processing refunds, chargebacks, and reversals following Visa/Mastercard dispute resolution rules. - Monitoring and resolving customer service tickets regarding transaction issues, failed loads, ATM disputes, and balance discrepancies. - Preparing and submitting settlement reports, income calculations, and MIS dashboards to both internal and external stakeholders. - Coordinating with Settlement banks, Switch, and card networks for transaction verification and resolution. - Maintaining and tracking revenue accounting from forex markups and interchange fees. - Generating Visa/Mastercard reports and ensuring compliance with network and RBI regulatory requirements. - Managing exception reporting and escalating unresolved issues to the appropriate teams. - Ensuring adherence to TAT and SLA for all reconciliation and dispute cases. Qualifications required for this role: - Bachelor's degree in Commerce, Finance, Accounting, or a related field. - 3-5 years of experience in cards operations, preferably in Forex Card programs, with hands-on experience in reconciliation, chargebacks, and settlement. - Knowledge of CMS, reconciliation tools, and ticketing platforms like JIRA. - Familiarity with RBI and network guidelines related to cross-border transactions and forex cards. - Proficiency in MS Excel for handling large volumes of transactional data accurately. - Strong understanding of GL entries, card network flows, and transaction lifecycle. - Excellent verbal and written communication skills. - Strong analytical and problem-solving skills with attention to detail. - Ability to work independently and meet tight deadlines. Additionally, preferred skills for this role include exposure to income accounting, FX mark-up calculation, and interchange billing, as well as hands-on experience with Visa Online and Mastercard Connect portals for daily file management. Please note that this is a full-time position with compensation as per industry standards.
