Operations Executive

Designation: Executive - Operations
Experience: 1-3 Years
Shift Timings: 10:00AM to 7:00PM
Education Qualification: Bachelor’s Degree
Location: Ahmedabad,Gujarat

Roles and Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
• Issue Resolution: Address and resolve client inquiries, complaints, and issues promptly and efficiently.
• Communication: Serve as the primary point of contact for clients, providing timely updates and proactive communication.
• Team Collaboration: Work closely with internal teams to ensure client needs are met and to deliver seamless service experiences
• Multi-Tasking: Efficiently manage multiple client accounts and requests simultaneously, ensuring timely and accurate completion of tasks. Adapt to shifting priorities and handle a variety of tasks, from issue resolution to data analysis, maintaining a high level of service quality throughout.
• Client Requirements: Serve as a liaison between clients and the development team to effectively communicate and raise client requirements.

Additional Qualification and Skills:

• Bachelor’s degree in commerce or related field preferred.
• Proficient in basic Excel functions.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift

Work Location: In person