Operations Executive - Fresher

Job Description for Fresher position

Centre for Outreach and Digital education (CODE) is the centre that coordinates all non-campus academic & outreach activities from IIT Madras.

Job Title: Trainee

Job Description: As a Trainee, you will be engaged in a variety of tasks aimed at supporting our team’s day-to-day operations. Your core responsibilities will involve:

• Email Support : Manage and respond to emails professionally and promptly.
• Support Calls : Respond to calls promptly and address student queries effectively.
• Schedule and Manage Meetings : Assist in scheduling meetings via Zoom, Google Meet;. Monitor chat and Q&A sections for participant questions during the meeting.
• Student Interaction: Offering friendly and professional support through GSPACE, Wapp to students.
• Documentation: Maintain accurate and detailed documentation of all work-related activities, communications, meetings, and processes to ensure clarity and accountability.
• Administrative Tasks: Performing various administrative duties such as maintaining records, and generating reports. Shadowing team members to learn about different roles and workflows.
• Quality Assurance: Checking the accuracy and completeness of processed data or documents to maintain quality standards.
• Troubleshooting: Identifying and resolving issues or discrepancies in processes or systems
• Data Entry : Accurately enter and update data into spreadsheets, databases, and other systems.

Requirements:

• Any 3yr or 4yr college degree.
• Proficiency in computer usage and familiarity with office software applications (e.g., Microsoft Office suite and GSuite, proficiency in Excel/Google Sheets).
• Strong written & verbal communication skills.
• Ability to multitask and prioritize tasks effectively.
• Problem-solving skills and the ability to work independently.

Job Type: Trainee for 3 months; potentially, will be given a contract after the training period.

Job Type: Full-time

Location: IIT Madras campus (WFH is not available for this position)

Please Note:

• This is a full time position. Selected candidates have to work from the IIT Madras office. Working hours will be Mon-Fri 9am to 6:30pm. Weekend follow-up work will be there on a need basis.
• Accommodation in Chennai has to be arranged by the candidate. Accommodation within the IIT Madras campus is not given.
• This is not a permanent job position either with the Central Government of India or IIT Madras. These are purely Adhoc/Contractual positions, renewed by mutual consent

Job Type: Full-time

Experience:

• Operations management: 3 years (Required)
• Microsoft Excel: 3 years (Required)
• English: 3 years (Required)

Language:

• English (Required)

Location:

• Chennai, Tamil Nadu (Required)

Work Location: In person