Non-Voice Process Associate

Job Description

Job description Job Title: Non-Voice Process Associate Job Description: As a Non-Voice Process Associate, you will be responsible for handling various tasks that do not involve direct verbal communication. Your primary duties may include: Data Entry: Accurately inputting data into databases, spreadsheets, or other software systems. Email Correspondence: Responding to customer inquiries, resolving issues, and providing support via email. Chat Support: Assisting customers through online chat platforms, addressing queries, and providing solutions. Document Processing: Reviewing, sorting, and organizing documents or files electronically. Content Moderation: Monitoring user-generated content on websites or social media platforms, ensuring compliance with community guidelines and policies. Order Processing: Handling orders, processing transactions, and coordinating shipments or deliveries. Administrative Tasks: Performing various administrative duties such as scheduling appointments, maintaining records, and generating reports. Research: Conducting online research to gather information or data as required by the job. Quality Assurance: Checking the accuracy and completeness of processed data or documents to maintain quality standards. Troubleshooting: Identifying and resolving issues or discrepancies in processes or systems. Requirements: High school diploma or equivalent qualification. Proficiency in computer usage and familiarity with office software applications (e.g., Microsoft Office suite). Excellent typing speed and accuracy. Strong written communication skills. Ability to multitask and prioritize tasks effectively. Attention to detail and accuracy. Problem-solving skills and the ability to work independently. Previous experience in a similar role may be preferred but not always required. Job Type: Contract Application Question(s): are you comfortable for contract role? Work from Office from day 1 @chennai Job Type: Full-time Schedule: Day shift Morning shift Work Location: In person