Operations Coordinator

highly confident, articulate, and long-term-orientated Operations Coordinator

Key Responsibilities

1. Lead Handling & Conversion (Primary Responsibility)

• Handle

  inbound enquiries from Australian parents

  via calls, WhatsApp, and email
• Understand parent/student requirements and

  recommend suitable programs confidently

• Convert qualified leads into confirmed admissions/enrolments

• Conduct

  structured follow-ups

  until decision closure
• Maintain

  high professionalism, patience, and emotional intelligence during conversations

• Achieve and exceed

  monthly conversion targets

2. Client Relationship Management

• Act as the

  primary point of contact for parents

• Maintain

  long-term, cordial, and trustworthy relationships

• Handle

  queries, feedback, rescheduling, and escalations

  with maturity
• Ensure

  high parent satisfaction and strong retention rates

• Maintain regular touchpoints for renewals and upgrades
  

3. Operations & Team Coordination

• Coordinate with

  tutors, academic staff, and internal team

• Manage:
  
• Class scheduling
  
• Student allocation
  
• Attendance tracking
  
• Performance follow-ups
  
• Ensure

  smooth daily operations without disruptions

• Track employee availability and maintain discipline in operations
  

4. Reporting & Documentation

• Maintain:
  
• Lead tracker
  
• Conversion reports
  
• Payment tracking
  
• Attendance & class records
  
• Share

  daily and weekly updates with management

• Ensure

  accuracy and accountability in all data

Required Skills & Profile

• Exceptional English fluency

  Verbal & written (international client handling)

• Strong confidence in speaking with parents and decision-makers

• Sales-oriented mindset with ethical conversion ability

• High

  emotional intelligence and people-handling ability

• Strong

  follow-up discipline

• Professional grooming and presence

• Ability to handle

  pressure, multitasking, and peak enquiry hours

• Comfort with:
  
• Google Sheets
  
• WhatsApp Business
  
• Zoom/Google Meet
  
• CRM or basic lead software
  

Experience & Background

• 12 years experience in:
  
• Operations
  
• Client coordination
  
• Sales support
  
• Education counselling
  
• International client handling (preferred)
  
• Fresher with

  exceptional English and confidence

  may be considered

Personality & Work Ethic (Very Important)

• Calm, emotionally stable, and professional
  
• Not impulsive or short-term job focused
  
• Takes ownership instead of just “doing tasks”
  
• Comfortable committing to

  long-term growth with one company

• Ethical, disciplined, and dependable under pressure
  

Work Environment & Growth

• Direct exposure to

  international markets

• Strong role in

  business growth & strategy

• Opportunity to grow into:
  

• Operations Manager

• Client Success Manager

• Team Lead

• Performance-based growth and incentives
  

Gender Preference

best suited for women professionals

Why This Role is NOT for Everyone

not a casual job

• Strong emotional control
  
• High accountability
  
• Target responsibility
  
• Long-term seriousness
  

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