Job
Description
About Us: Vetlesions is a leading veterinary diagnostic lab in Bangalore, offering high-quality pathology and diagnostic services for veterinarians and pet owners. We are expanding and seeking a dynamic Operations & Client Relationship Manager to oversee daily lab operations, streamline workflows, and strengthen client relationships. Key Responsibilities: 1. Operations Management: Supervise daily lab functions, including staff scheduling, workflow automation, and quality control. Ensure technicians adhere to protocols and maintain high efficiency in sample processing. Monitor inventory and vendor coordination to prevent shortages and delays. Implement and maintain automation tools for billing, invoicing, and reporting. 2. Client Relationship Management: Serve as the primary point of contact for veterinary clinics, hospitals, and direct clients. Ensure timely follow-ups for payments, service inquiries, and issue resolution. Develop and execute client retention strategies, ensuring long-term partnerships. Gather feedback from veterinarians and pet owners to improve service offerings. 3. Financial & Payment Oversight: Work with the accounts team to track payments and send automated reminders. Ensure all invoices are generated and processed on time. Prevent unauthorized discounts or modifications to financial transactions. 4. Business Growth & Expansion: Identify opportunities for partnerships with veterinary clinics and hospitals. Implement referral programs and marketing strategies to increase clientele. Develop new strategies to scale operations without compromising service quality. Qualifications & Experience: Education: MBA (Operations/Healthcare Management) or Bachelor’s degree in Business Administration, Hospital Management, or a related field. Experience: 3–7 years in operations management, preferably in healthcare, diagnostics, or laboratories. Skills Required: Strong leadership and organizational abilities. Excellent communication and negotiation skills. Knowledge of CRM software, invoicing tools, and workflow automation. Experience in managing teams and ensuring timely execution of tasks. Why Join Us? Be a part of a growing veterinary diagnostic lab with a strong reputation. Work in a leadership role with decision-making authority. Opportunity to implement and improve operational and client engagement strategies. Competitive salary and professional growth opportunities. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Commuter assistance Flexible schedule Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Hebbal, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Clinical laboratory: 5 years (Required) Hospital Administration: 5 years (Required) Work Location: In person
