Operations & Client Experience Associate

Job Title: Operations & Client Experience Associate

Location: Springhouse Coworking, Sector 28, Gurgaon

Department: Operations / Client Servicing

Reporting To: Senior CRM / Operations Manager

Role Overview:

We are seeking a proactive and detail-oriented Operations & Client Experience Associate to support our growing Operations and Client Servicing team. This role plays a crucial part in enhancing client satisfaction, managing feedback and reviews, and ensuring smooth courier coordination with clients and space partners.

Ideal for someone who thrives in a fast-paced environment, is highly organized, and enjoys multi-tasking across client-facing and backend operations responsibilities.

Key Responsibilities:

Reputation Management & Client Feedback (Primary Focus)

• Reach out to clients for feedback and encourage reviews on platforms like Google, Trustpilot, etc.
• Track review collection progress and prepare weekly review performance reports
• Collaborate with internal teams to resolve client concerns before requesting reviews

Courier Coordination

• Manage all incoming and outgoing courier activity for both clients and space partners
• Coordinate with courier companies for dispatches, tracking, and delivery follow-ups
• Maintain accurate logs of all shipments and ensure timely communication on status.

Operational Data & Reporting

• Maintain internal trackers for client status, partner status, courier activity, and review collection
• Ensure data accuracy in tools like Excel, Google Sheets, and CRM platforms
• Generate and share MIS reports regularly with the operations and client servicing teams

Client Servicing Support (Junior CRM Assistance)

• Assist with client interactions, basic support, and follow-ups
• Update CRM tools with notes, status updates, and escalation details
• Coordinate internally to ensure a smooth client experience and alignment between teams

Requirements:

• 0–1 year of experience (fresh graduates welcome)
• Excellent communication skills in English and Hindi (verbal & written)
• Proficiency in MS Excel / Google Sheets
• Highly organized, reliable, and quick to learn new systems
• Prior experience in logistics or courier coordination is a plus

What You'll Gain:

• Exposure to client experience management, audits, and backend operations
• Hands-on experience with CRM tools, coordination, and business reporting
• Opportunity to grow into a specialized role in operations or client relationship management

If you’re someone who loves problem-solving, enjoys ensuring clients are delighted, and can juggle multiple tasks efficiently, we’d love to hear from you!

Job Types: Full-time, Fresher

Pay: ₹13,213.27 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Ability to commute/relocate:

• Sikanderpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How soon can you join?
• If you are experienced, what is your last/current salary?

Work Location: In person