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Medibuddy
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Operations Associate

Operations Associate

Medibuddy

1 - 5 years

0 - 3 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

ms office operations bpo backend operations calling process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role -

The Insurance Operations Associate/Senior Associate (Contractual Role) will manage

day-to-day operations involving customers and diagnostic centers. They will be responsible for

coordinating between internal stakeholders at the diagnostic centers and the end customers,

ensuring appointments are scheduled and medical assessments are completed smoothly.

Additionally, they will oversee the accurate and timely publishing and closure of medical reports.

Key Requirements:

Freshers - 2 years in the backend operations.
Education Qualification - Clinical/Medical Background(Advantage) (or) Any Graduation
Good communication skills and proficiency in Gujarathi, English, and Hindi.
Good interpersonal skills.
An Excellent Team player.
Relationship management skills and openness to feedback
Knowledge of MS office Good in Emailing (Outlook/Gmail/Live mail ..etc)

Key Responsibilities:

Work as an agent among the Operations team.
Ensure day wise target is being achieved for each parameter like, Booking, Attendance,

Report, email handling Etc.

Continuously monitoring and following up with Diagnostic centers for reports closure.
Ensure that their respective Zones and cities underneath achieve the targets
Maintain TAT for report closure and E2E TAT of fulfillment.

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