Operations Associate - Customer Onboarding & Retention

Job Description

About Testbook: The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 7.2 Crore students , more than 300 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, and what you want to add to them are respected in this startup. You are the sole master of your work. The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team quickly swelling in ranks, it now stands at 1000+ in-house employees and hundreds of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force. Role Overview: As an Operations Associate - Onboarding & Retention, you will play a key role in ensuring a smooth and engaging experience for students enrolling with us. You ll be the first point of contact for new joiners and will support them throughout their learning journey, ensuring retention, engagement, and student success. Key Responsibilities: Student Onboarding: o Welcome and onboard newly enrolled students with warmth and professionalism. o Guide students through orientation sessions, course access, and support systems. Student Engagement & Retention: o Build strong relationships with students through regular communication and support. o Monitor student progress and address challenges to improve their learning outcomes. o Identify and address early signs of disengagement or drop-off. o Counsel students when needed to ensure satisfaction and course continuity. Fee & EMI Follow-ups: o Maintain EMI records and follow up for pending payments in a respectful and student-friendly manner. Multitasking & Ownership: o Take initiative in solving student queries, collaborating with internal teams, and supporting other operational tasks. o Wear multiple hats when needed this is a dynamic role requiring flexibility and high ownership. Skills & Requirements: 0-1 year of experience in student support, operations, or a similar role (Freshers with strong communication skills can apply). Excellent communication and interpersonal skills. Empathy, patience, and a student-first attitude. Strong problem-solving and coordination skills. Ability to handle pressure and multitask. Willingness to work from our Noida office (6 days a week). Immediate joiners preferred. Apply Apply with Linkedin Apply with Indeed Apply for this openingat ?apply=true