International Voice Process Mumbai/Pune/Bangalore- Night shift

Job Description

International Voice Process Location: Mumbai, Pune , Bangalore EXCELLENT COMMUNICATION GRADUATES FRESHER CAN ALSO APPLY Overall Purpose of Job Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Qualification: Only Graduates - Excellent communication. Process Type: 100% Voice Support Background: Only candidates from non-IT background Interview Rounds: Version Round CD Round OPS Round Shift: Night Shift Qualification: Only Graduates - Excellent communication BOTH SIDE CABS 5 DAYS WORKING Regards Neeti 9650186207 call or whats app Monday to Friday 10am to 6pm