Operations Associate - Admissions

Operations Associate - International Admissions

Location: Mumbai - Dadar West (IN-OFFICE ROLE)

Department: Cross-functional (Admissions, Applications)

About This Opportunity-

What You'll Be Doing (Key Responsibilities):

1. Communication & Coordination:

Manage incoming calls and ensure all inquiries are handled promptly and professionally.

Conduct follow-ups on missed calls to maintain seamless communication flow.

Provide essential support by answering client calls when primary team members are engaged.

2.Client Correspondence Management:

Review and ensure the clarity, accuracy, and timeliness of messages and emails sent to clients.

Proactively identify and flag any potential communication delays or missed messages for immediate action.

3.Client Engagement & Record Keeping:

Send crucial follow-up messages via WhatsApp and email to guide clients through their journey.

Maintain meticulous and organized records of all client interactions.

4.CRM Data Excellence:

Ensure all data within our client management system (CRM) is accurate, complete, and up-to-date.

Contribute ideas and feedback to improve CRM usage and efficiency.

5.Data Support & Reporting:

Collect and organize operational data to help teams identify trends, insights, and areas for improvement.

Prepare clear and concise summaries of team reports for management review.

Who We're Looking For (Your Profile)

• This full-time role is an excellent fit if you:
• Possess strong organizational skills and a keen eye for improving processes.
• Are comfortable and proficient with common business tools like email, spreadsheets, and communication platforms (e.g., WhatsApp).
• Demonstrate clear and effective communication skills, both written and verbal.
• Are a natural team player who enjoys supporting others to achieve common goals.
• Are eager to learn about the inner workings of a business and contribute to its operational efficiency.

What You'll Need To Bring (Requirements)

• Fresh Graduate (any academic background is welcome!).
• Fluent in English and either Hindi or Marathi.
• Basic familiarity with CRMs or other software tools is a plus, but comprehensive training will be provided.

What You'll Gain From This Role (Growth & Learning)

• Foundational Skills: Develop core business support skills applicable across various industries.
• Operational Expertise: Gain practical experience in managing daily business operations and optimizing workflows.
• Technical Proficiency: Become proficient with essential data management and client relationship tools.
• Professional Development: Enhance your communication, teamwork, and problem-solving abilities in a supportive environment.
• Career Trajectory: This is a permanent position with opportunities for professional growth within our organization.