Operations and Sales Manager

Key Responsibilities

Sales Strategy & Planning

• Develop and implement effective sales strategies to achieve organizational sales goals.

• Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.

• Lead, manage, and motivate a large team of Team Leaders and Sales Executives to achieve and exceed monthly sales targets.

• Monitor daily call Centre operations and ensure high performance in lead conversion and customer handling.

• Analyze performance metrics and implement continuous improvement initiatives.

• Conduct regular team reviews, sales training, and performance coaching.

• Collaborate with senior leadership on sales strategies, process improvement, and campaign planning.

• Ensure compliance with all company policies and quality standards.

• Manage escalations and ensure customer satisfaction.

• Proven ability to manage large sales teams in a high-pressure, target-driven environment.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong knowledge of CRM tools, dialers, and sales analytics.

Team Management

• Train and mentor, the sales team to improve performance.

• Set individual and team targets, and monitor performance through KPIs.

Sales Operations

• Manage the sales pipeline and forecast revenue accurately.

• Ensure timely and accurate reporting on sales metrics and performance.

Education