Operational Manager - Pharma Company

Operational Manager
Responsibilities: Recruit, select, train, assign, schedule, coach, counsel and discipline employees Communicate job expectations; planning, monitoring, appraising and reviewing job contributions Plan and review compensation actions; enforcing policies and procedures Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping Analyse process workflow, employee and space requirements and equipment layout; implement changes Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Accomplish operations and organization mission by completing related results as needed Meet or exceed operations labor budget expectations Manage staff levels, wages, hours, contract labor to revenues Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees Run a safe, injury/accident free workplace Responsible for all aspects of vehicle and heavy equipment rentals Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
Experience 3 - 9 Years Industry ITES BPO KPO LPO Customer Service Qualification Other Bachelor Degree Key Skills Operational Manager Operations Analyst Operation Executive Operations Director Team Leader Operations GURGAON DELHI