Operational Excellence Manager

15 - 24 years

35 - 50 Lacs

Pune Bengaluru Mumbai (All Areas)

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Experience - 15+ years

Location: Bangalore/Chennai/Mumbai/Pune

Looking for candidates who can join with 30 Days.

Operations Excellence

Key Responsibilities

  1. Strategic Leadership

    • Define and execute the strategic vision for Operations Excellence to align with the organizations growth and profitability goals.
    • Build a culture of continuous improvement and operational efficiency across all functions.
  2. P&L Optimization

    • Identify opportunities for cost reduction and margin improvement through process streamlining and efficiency programs.
    • Lead initiatives to improve profitability across service delivery and internal operations.
  3. Process Improvement

    • Oversee the design and implementation of scalable processes to enhance operational performance.
    • Leverage data-driven insights to optimize workflows and eliminate bottlenecks.
  4. Talent Transformation and Workforce Management

    • Work with the L&D function to develop and implement talent transformation programs, including reskilling and upskilling initiatives.
    • Collaborate with PSC and markets to drive capacity planning, optimize workforce deployment, and ensure readiness for future business needs.
  5. Capacity and Resource Planning

    • Establish and maintain effective capacity planning models to support seamless project delivery.
    • Partner with delivery leaders to ensure resource optimization and utilization.
  6. Stakeholder Engagement

    • Work closely with senior leadership, delivery teams, and clients to understand business needs and align operational strategies.
    • Serve as a trusted advisor on operational metrics and performance improvement.

Qualifications

  • Education:

    Bachelors degree in Business Administration, Operations Management, or a related field; MBA or equivalent advanced degree preferred.
  • Experience:

    20-25 years of experience in leadership roles with exposure to IT services operations, finance, talent transformation, and workforce management.
  • Proven track record in

    cost and margin improvement, process optimization, and risk management.

  • Deep understanding of

    capacity planning, reskilling, and compliance frameworks

    .

Key Skills and Competencies

  • Strong analytical and problem-solving skills with a focus on driving measurable outcomes.
  • Exceptional communication and stakeholder management abilities.
  • Proficiency in leveraging data and analytics for decision-making.
  • Experience in leading cross-functional teams and managing large-scale transformation projects.
  • Adept at balancing strategic initiatives with operational execution.

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