Operation Manager

As a Customer Service Associate in the Pharma industry located at Plot no. 18-19 Tibba Village, Sahnewal - Dehlon Rd, Sahnewal, Punjab 141120, your role will involve contacting potential or existing customers to provide information about products or services using scripts. You will be responsible for answering customer inquiries, understanding their requirements, and closing sales effectively. Additionally, you will direct prospects to the field sales team as needed, update customer information in the database, process orders accurately, and handle customer grievances to uphold the company's reputation. It is essential to keep detailed records of calls, sales, and other relevant information, as well as conduct research to support ongoing lead generation efforts. Key Responsibilities: - Contact potential or existing customers using scripts to inform them about products or services - Answer customer questions about products or the company - Understand customer requirements and close sales by asking relevant questions - Direct prospects to the field sales team when necessary - Update and maintain customer information in the database - Process orders accurately and efficiently - Handle customer grievances effectively to preserve the company's reputation - Maintain detailed records of calls, sales, and other relevant information - Conduct research to support ongoing lead generation efforts Qualification Required: - Diploma / Degree / Certification in Computers Freshers can apply for this position. The salary offered is 15k (in-hand) with 100 positions available. Local candidates are preferred.,