Operation Manager

Position: Operation ManagerCompany: MS Hospitality Employment Type: Full Time | Permanent Key ResponsibilitiesOperations & Guest ExperienceOversee day-to-day restaurant operations ensuring smooth coordination between Front of House (FOH) and Kitchen teams. Maintain high guest satisfaction by delivering warm, consistent, and quality service aligned with MS Hospitality standards. Proactively handle guest feedback, concerns, and service recovery. Ensure SOPs, service standards, and hygiene practices are followed consistently across all brands under MS Hospitality Unit. Team Leadership & People ManagementRecruit, train, and manage FOH service staff for multiple brands/properties, in coordination with HR and kitchen leadership. Build a strong service culture focused on discipline, teamwork, and guest-first approach. Conduct regular staff briefings, training sessions, and performance reviews. Prepare duty rosters and manage attendance while ensuring manpower optimization across outlets. Financial & Commercial ManagementMonitor daily sales, covers, and average billing across assigned restaurant(s)/brand(s). Control food cost, beverage cost, manpower cost, and operational expenses. Support budgeting, basic reporting, and cost-control initiatives for multi-brand operations. Ensure accurate billing, cash handling, and POS compliance. Vendor & Inventory ManagementCoordinate with vendors and procurement teams for multiple outlets/brands. Monitor inventory levels, stock rotation, and wastage control. Ensure quality consistency of food, beverages, and service items across brands. Compliance, Safety & HygieneEnsure adherence to FSSAI guidelines, hygiene standards, and safety norms across all operating units. Maintain cleanliness, sanitation, and audit readiness at all times. Pre-Opening & Brand Support (If Applicable)Support pre-opening activities for new outlets/brands including setup, SOP implementation, and mock services. Assist management with promotions, events, and brand-building initiatives. Act as a professional representative of MS Hospitality Unit and its brands. Desired Candidate Profile (Updated)Experience4–8 years of experience in restaurant operations. Experience handling multiple outlets or brands will be a strong advantage. Background in standalone restaurants, boutique hotels, or mid-premium dining preferred.