Operation Manager - Air Ticketing

Job Description

Job Title: Manager – Operations (Air Ticketing – USA & Canada) Location: Mohali, Punjab (Night shift) Job Summary: We are seeking an experienced and dynamic Operations Manager to lead our air ticketing team specializing in USA & Canada travel routes. The ideal candidate will have a strong background in GDS systems, team management, customer service, and international airfares. This role demands excellent problem-solving, coordination, and leadership skills to ensure smooth day-to-day ticketing operations. Key Responsibilities – Section Titles: Team Leadership & Supervision Oversee and guide the ticketing operations team, ensuring efficiency and accountability. Air Ticketing Management Manage end-to-end air ticketing processes including issuance, reissuance, cancellations, and refunds. Quality & Compliance Control Ensure adherence to airline fare rules, GDS standards, and minimize ADM risks. Customer Service & Issue Resolution Handle escalated client issues and ensure high service standards, especially for complex USA/Canada itineraries. Cross-Department Coordination Collaborate with sales, customer support, and backend teams to maintain operational flow. Training & Performance Monitoring Monitor team KPIs, conduct regular evaluations, and provide coaching or training as required. Airline & Vendor Relations Communicate with airline partners for fare contracts, service updates, and operational support. Reporting & Documentation Maintain operational records, generate reports, and share insights with senior management. Regulatory & Destination Knowledge Stay updated on travel regulations, visa policies, and route changes relevant to USA and Canada. Shift & Workforce Planning Ensure effective staffing and team availability for night and rotational shifts. Requirements: Minimum 8–10 years of experience in air ticketing. In-depth knowledge of USA & Canada air routes and fare structures. Proficiency in GDS (Amadeus, Sabre, or Galileo). Strong leadership, communication, and team management skills. Willingness to work in night shifts and rotational schedules. Graduate degree preferred; certifications in travel/tourism or GDS will be an advantage. Job Type: Full-time Pay: ₹50,000.00 - ₹80,000.00 per month Benefits: Food provided Paid sick time Schedule: Monday to Friday Night shift Rotational shift US shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person