Operation Head

2 - 6 years

4 - 6 Lacs

Posted:4 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

1. Operations Management

  • Oversee daily travel operations to ensure timely execution and service delivery
  • Maintain operational efficiency and address any process gaps
  • Monitor team performance and ensure adherence to SOPs
  • Ensure all travel arrangements comply with company standards and client requirements

2. Tour Package Planning

  • Design, customize, and price domestic and international tour packages
  • Work with internal teams and destination experts to create competitive itineraries
  • Stay updated with travel trends, seasonal destinations, and customer preferences

3. Customer Query Handling

  • Act as a point of contact for customer queries and grievances
  • Provide timely, accurate, and courteous responses to ensure high customer satisfaction
  • Assist in resolving complaints and following up on service recovery cases

4. Vendor Coordination

  • Liaise with hotels, transport providers, guides, and other service vendors
  • Negotiate rates and manage contracts to ensure profitability and service quality
  • Maintain strong relationships with key vendors for smooth operational flow

Key Requirements:

  • Bachelor’s degree in Travel & Tourism, Hospitality, or a related field
  • 2–6 years of experience in travel operations, preferably in a tour management company
  • Strong knowledge of travel destinations, products, and operations
  • Excellent communication, negotiation, and problem-solving skills
  • Ability to manage multiple tasks and work under pressure
  • Proficiency in travel software and MS Office tools

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Schedule:

  • Day shift

Work Location: In person

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