Job Description: We need full stack web developer for designing, developing, and maintaining web applications that encompass both the front-end and back-end components. This role requires expertise in both client-side and server-side technologies, as well as the ability to collaborate with designers and other developers to create functional and visually appealing web applications. Job Responsibilities: Front-End Development: Develop responsive and user-friendly web interfaces using HTML, CSS, and JavaScript frameworks (e.g., React, Angular, Vue.js). Implement design mockups and wireframes to create visually appealing and functional user interfaces. Ensure cross-browser compatibility and optimize application performance for different devices. Back-End Development: Design and implement server-side logic using programming languages like Python, Node.js, or PHP. Create APIs (Application Programming Interfaces) for data exchange between the front-end and back-end components. Implement database models and manage data storage using relational databases (e.g., MySQL, PostgreSQL) or NoSQL databases (e.g., MongoDB). Database Management: Design, create, and manage databases to store and retrieve application data efficiently. Write and optimize database queries to ensure data integrity and performance. Job Requirements: Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (e.g., React, Angular, Vue.js). Strong back-end development skills with experience in programming languages like Python, Java, Node.js, or PHP. Experience working with databases, including designing schemas, writing complex queries, and managing data. Familiarity with version control systems, particularly Git. Knowledge of server deployment and configuration on various platforms. Understanding of web security best practices and data protection. Strong problem-solving skills and attention to detail.

Responsibilities: Serve as the first point of contact for employees/clients seeking technical assistance over the phone, via email, or through remote support connection tools Perform remote troubleshooting to identify root problems Determine and implement best solutions based on the issue Walk users through problem-solving processes when direct access is not available Direct unresolved issues to the IT Manager for escalation Provide accurate information on IT products or services Record responses to support events for accurate tracking of incident progression Maintain network hardware, software, and telecommunications services Maintain the integrity of the network/systems security and optimization of the network (LAN and WAN) Implement policies and procedures related to network hardware and software acquisition, use, support, security, and backup Respond to the needs and questions of network users; troubleshoot, diagnose, and fix hardware and/or software problems Establish and maintain network users, user environment, directories, and security Communicate and maintain standards for use, operations, and security of network, personal computers, and data; train users on software and equipment usage Identify and suggest possible improvements on procedures Requirements and skills Minimum 1 year of hands-on experience providing IT support in a manufacturing environment, with a proven ability to work independently and troubleshoot a wide range of technical issues. Tech savvy with working knowledge of office automation products, databases and remote support software (Teamviewer, Anydesk, etc.) Experience managing Microsoft Windows Server environments and Linux Server environments Working knowledge of DHCP, DNS, and IP protocols Working knowledge of Microsoft Office products, including Outlook, Word, Excel, Access, Powerpoint (both perpetual and O365 licenced versions) Ability to diagnose and resolve basic technical issues Experiencing working with and deploying network hardware and cabling (routers, L2/L3 switches, access points, Cat5e/6, Fiber optic, SFP modules) Working knowledge of Windows Active Directory and Group Policy deployment Proficiency in English Excellent communication and organizational skills Ability to multi-task and prioritize in a fast-paced environment Ability to work individually as well as in a team environment

Reports To: Operations Team, Canada Job Overview: We are seeking a Medical Insurance Coordinator to support our partner hospital in the USA. The primary responsibility includes contacting patients or insurance companies, gathering necessary medical and insurance data, organizing the information systematically, and forwarding it to our team in Canada on a regular basis. Key Responsibilities: Communicate with patients, insurance providers, and healthcare professionals to collect and verify medical and insurance-related information. Organize and maintain accurate records of collected data. Ensure timely submission of the compiled data to the Canada-based team. Address queries related to insurance claims and coordinate follow-ups as required. Maintain confidentiality and comply with healthcare privacy regulations. Job Requirements: Basic understanding of medical terminology and familiarity with various medical conditions. Knowledge of medical insurance claim procedures and billing protocols. Excellent English communication skills – both written and verbal. Prior experience in customer service or calling-related roles preferred. Strong interpersonal skills with a focus on resolving issues effectively and professionally. Proficiency in Microsoft Office (Word, Excel, Outlook) for maintaining and sharing records. Strong organizational, problem-solving, and attention to detail skills. Preferred Qualifications: Experience working in healthcare, insurance, or call center environments. Familiarity with HIPAA (Health Insurance Portability and Accountability Act )or other health data privacy standards (a plus)

Customer Service Representative – After Hours Job Title: Customer Service Representative – After Hours Location: On-site, Pune, India Working Hours: After 5:00 PM Canada Time (EST) Department: Patient Support / Customer Service About Berwick Hospital Center: Berwick Hospital Center, located in Pennsylvania, USA, is a trusted behavioral health facility dedicated to providing compassionate, patient-centered care to adults and geriatric patients. Specializing in mental health services, the hospital delivers inpatient psychiatric care for conditions such as depression, anxiety, bipolar disorder, and other psychiatric illnesses. Berwick Hospital focuses on quality, compliance, and clinical excellence with an emphasis on personalized, evidence-based treatment. Job Overview: As a Customer Service Representative – After Hours, you will be responsible for providing timely and empathetic support to patients, family members, and healthcare staff during non-business hours. Operating from India, you will support the hospital’s after-hours operations by answering calls, addressing inquiries, and resolving issues related to admissions, patient care coordination, appointment scheduling, and general assistance. This role plays a crucial part in maintaining communication continuity and service quality during evenings and overnight hours in Canada (EST time zone). Key Responsibilities: Handle incoming calls and emails from patients, families, and clinical staff with professionalism and empathy Provide information regarding services, appointments, visitation, and general hospital protocols Log and escalate urgent medical or operational concerns to the appropriate U.S.-based teams or on-call personnel Coordinate with internal departments for information sharing and follow-ups on patient needs Accurately document all interactions in hospital systems, ensuring timely updates Ensure all after-hours support aligns with hospital service standards and confidentiality guidelines Serve as a key communication link between night-shift operations and day-time administrative teams Job Requirements: Minimum 1 year of experience in a customer service or patient-facing role, preferably in a healthcare or call center environment Excellent spoken and written English communication skills Strong problem-solving skills and ability to work independently under minimal supervision Empathy, patience, and a calm approach to handling sensitive situations Comfortable working in night shifts aligned with Canada (EST) time zone Familiarity with hospital operations, healthcare terminology, or electronic health records (preferred) Proficient in Microsoft Office tools and CRM or call center software Bachelor's degree in any discipline Shift Details: Shift Timings: After 5:00 PM Canada Time (EST), equivalent to night shifts in India Work Days: Monday to Friday (weekend availability may be required occasionally) Location: On-site in Pune

Enquad Solutions Pvt. Ltd. is a customer service outsourcing company based in Pune, India, specializing in BPO operations and IT outsourcing. We provide reliable, process-driven support to a range of North American companies, helping them manage customer engagement, back-office tasks, testing services, and technical operations. With expertise in IELTS and CELPIP test coordination, technical support, and business process outsourcing, Enquad ensures seamless execution of daily operations through skilled teams and streamlined systems. Our mission is to deliver quality, efficiency, and dependable support to global clients across North America. Role Overview – We are hiring an Operational Lead to oversee customer service, administrative activities, testing operations, and team management. The ideal candidate should have prior experience in operations or back-office roles, along with familiarity in language testing (IELTS/CELPIP) and IT support functions. This role requires working night shifts aligned with Eastern Standard Time (EST) to support companies primarily based in North America. Job Responsibilities - · Oversee day-to-day back-office operations and administrative workflows. · Lead a team handling customer query, testing coordination, and support calls. · Manage the technical setup, monitoring, and troubleshooting of systems used for IELTS/CELPIP testing. · Ensure all hardware, software, and testing platforms are functional before, during, and after test sessions. · Coordinate with IT support teams to resolve any technical an affecting test operations or candidate experience. · Maintain detailed records related to test logs, incident reports, and system performance. · Perform basic system checks, such as internet stability, webcam/audio functionality, and secure browser setup. · Train staff on using test-related platforms and digital tools securely and effectively. · Collaborate with testing partners/vendors to meet compliance and technical standards. · Support data integrity, file management, and secure access control in line with internal IT policies. · Monitor task completion, team performance, and escalate any operational or technical issues to management. · Prepare daily/weekly reports summarizing operational and technical performance. · Identify areas for process improvement and support implementation of optimized workflows. Required Skills and Qualifications- · 2 to 4+ years of experience in operations, back-office, administration, or customer service roles. · Prior experience in IELTS, CELPIP, or other testing service administration is a strong advantage. · Strong leadership and team management skills. · Background in IT or technical support will be considered an asset. · Excellent communication and interpersonal skills. · Ability to work independently and under pressure in a fast-paced environment. · Proficient in MS Office tools and CRM or ticketing systems. · Must be comfortable working night shifts (aligned with Eastern Standard Time Zones). · Availability to work on-site from our Pune office.

Berwick Hospital Center, located in Pennsylvania, USA, is a trusted behavioral health facility that provides compassionate, patient-centered care to adults and geriatric patients. The hospital specializes in mental health services, including inpatient psychiatric care for conditions such as depression, anxiety, bipolar disorder, and other psychiatric illnesses. With a focus on quality, compliance, and clinical excellence, Berwick Hospital Center is committed to supporting the well-being of its community through evidence-based treatment and personalized care. Job Overview As an AP Specialist – Medical Billing, you will be responsible for managing the end-to-end accounts payable process for Berwick Hospital Center’s medical and administrative operations. Your primary focus will be to ensure timely and accurate processing of vendor invoices, reconciliation of expenses, and compliance with healthcare billing and procurement standards. You will work closely with U.S.-based finance and procurement teams to match invoices, verify records, monitor outstanding payables, and assist with month-end closing and audit activities. The ideal candidate should be familiar with healthcare billing documentation, vendor payment procedures, and standard compliance protocols. The role involves the use of QuickBooks for all AP tasks. Key Responsibilities · Process vendor invoices related to medical services and supplies · Match invoices to purchase orders and medical service records · Monitor and reconcile payments, flag discrepancies, and escalate unresolved issues · Maintain accurate and up-to-date AP and billing records in compliance with U.S. healthcare regulations · Support the finance team in monthly closing, reporting, and audits · Collaborate across purchasing, compliance, and billing functions to ensure workflow accuracy and timeliness Job Requirements · Minimum 1 year of experience in accounts payable or medical billing for U.S. healthcare clients · Proficiency in using QuickBooks for AP processes · Understanding of insurance claim processes, coordination of benefits, and coverage policies · Knowledge of CPT coding, and medical billing workflows · Familiarity with healthcare ERP or billing software · Strong communication and documentation skills · Ability to work during night shifts aligned with the Eastern Standard Time (EST) zone · Ability to work in a target-driven, detail-oriented environment · Must be willing to work U.S. night shifts (EST) · This is an on-site role based in Pune · Bachelor’s degree in commerce, Accounting, or Healthcare Administration preferred