Operation Executive

Key Responsibilities Court & Facility Management Oversee daily court operations, including cleanliness, setup, and readiness of courts. Ensure all sports equipment (paddles, balls, nets, etc.) is available, maintained, and organized. Coordinate with maintenance staff/vendors for timely repairs and upkeep. Customer Experience & Bookings Manage player bookings through Playo and walk-in customers. Greet players, explain arena policies, and ensure a smooth experience. Handle cash/digital payments and maintain accurate records. Address customer queries, complaints, and feedback promptly. Events & Programs Support organizing open play sessions, leagues, tournaments, and coaching programs. Coordinate with coaches, mentors, and pro players for smooth execution. Assist with school/NGO programs and corporate events. Marketing & Community Engagement Capture photos/videos of games, events, and community sessions for social media. Share updates with the marketing team to promote upcoming events and programs. Help build a fun, inclusive, and welcoming community for players. Finance & Reporting Track daily/weekly bookings, revenues, and expenses. Generate reports on occupancy, customer trends, and revenue performance. Highlight operational risks/issues to management. RequirementsPassion for sports (Pickleball/Tennis/Badminton background is a plus). 1–3 years of experience in operations, sports management, or hospitality. Strong communication skills in English (Kannada/Hindi a bonus). Comfortable using booking apps, basic MS Excel/Google Sheets. Ability to manage both people and processes independently. Flexible to work evenings, weekends, and event days. What We OfferOpportunity to be part of one of Bengaluru’s first premium indoor pickleball arenas. Hands-on exposure to sports management and community building. Growth path into Event Management, Marketing, or Facility Management roles. Competitive salary + performance-based incentives. Free access to courts and equipment.