Operation Executive

Position Title: Operations Executive Inbound
Department: Inbound OmanLocation: Mumbai, India

Experience Required: 23 years in travel operations

Role Overview:
As an Operations Executive Inbound, you will be responsible for designing and managing travel itineraries for clients visiting Oman. This includes overseeing the complete tour planning processfrom itinerary creation to vendor coordinationensuring seamless and memorable travel experiences for every guest.

Key Responsibilities:
Travel Planning & Client EngagementUnderstand client requirements, preferences, and expectations through effective communication.

Provide tailored recommendations on destinations, hotels, activities, and travel logistics.

Prepare professional and competitive proposals and quotations based on the clients budget.

Product Knowledge & Supplier Coordination
Research and build in-depth knowledge of Omans tourism products, accommodations, and experiences.

Coordinate with local partners and suppliers to secure the best possible rates and availability.

Reservations & Logistics
Handle all bookings: transportation, hotels, activities, and permits.

Ensure timely confirmations and prepare all travel documents, including vouchers and schedules.

Quality Control & Execution
Conduct pre-tour reconfirmations to align with client expectations and standards.

Monitor live operations during the trip and resolve any issues or deviations quickly.

Collect post-tour feedback to improve service delivery.

Financial Management
Track tour-related expenses and ensure profitability.

Manage client invoicing, collect payments, and handle refunds when required.

Requirements & Skills:
Positive attitude with a customer-first approach

Excellent verbal and written communication in English and Hindi

Ability to plan, prioritize, and remain accountable for deliverables

Proficiency in Arabic is an added advantage

Flexible, proactive, and open to learning

Qualifications:
Graduate in Travel & Tourism (preferred)

Minimum 2 years of relevant experience in inbound tour operations