3 years

1 - 3 Lacs

Posted:17 hours ago| Platform: SimplyHired logo

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Work Mode

Remote

Job Type

Full Time

Job Description

We are looking for a detail-oriented Operations Executive to manage and support daily operational activities. You’ll work closely with academic, tech, sales, and support teams to ensure seamless course delivery and high student satisfaction.

Key Responsibilities

  • Manage daily operations related to course delivery and student support
  • Coordinate class schedules and batch management
  • Support student onboarding, course access, and issue resolution
  • Track student engagement and course progress
  • Maintain MIS reports and operational dashboards
  • Handle escalations and ensure timely issue resolution
  • Ensure SOP compliance and quality standards
  • Collect and analyse student feedback for continuous improvement
  • Track student fees, follow up on pending payments, and coordinate with finance
  • Verify student documents during onboarding and admission
  • Manage and respond to queries via calls, emails, and WhatsApp

Required Skills & Qualifications

  • Bachelor’s degree in any discipline
  • 1–3 years of experience in operations, administration, or customer support
  • Basic knowledge of MS Excel / Google Sheets
  • Strong interpersonal and communication skills
  • Excellent organizational and multitasking capabilities
  • Ability to handle multiple responsibilities simultaneously
  • Analytical thinking with a solution-oriented approach

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Work from home

Work Location: Hybrid remote in Ernakulam, Kerala

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