Operation Executive

Job Title: Customer Support Executive

Location: Paschim Vihar west ( Delhi)

Company: Mantra Care

Employment Type: Full-Time

About MantraCare:

Mantracare is a holistic wellness organization dedicated to providing transformative experiences and services to our clients. We strive to ensure every client journey is smooth, supportive, and healingfrom initial contact to the completion of their therapy programs.

Job Summary:

We are seeking a dedicated and empathetic Customer Support Executive to manage key aspects of client coordination, including refund processes, email communications, therapy scheduling, and session management. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering outstanding client experiences.

Key Responsibilities:

• Refund Coordination:
• Manage and process refund requests efficiently and accurately.
• Communicate with internal teams and clients to ensure timely resolution of refund-related issues.
• Email Coordination:
• Respond to and manage incoming client emails professionally and promptly.
• Maintain proper documentation and follow-up for all correspondence.
• Therapy Work Coordination:
• Liaise with therapists and clients to schedule and confirm therapy sessions.
• Track client progress and ensure smooth coordination between sessions.
• Client Session Management:
• Handle end-to-end session management including reminders, feedback collection, and rescheduling.
• Provide support before, during, and after client sessions to ensure a seamless experience.

Requirements:

• Proven experience in a client-facing or customer support role (preferably in wellness, healthcare, or service industries).
• Excellent written and verbal communication skills.
• Ability to multitask and manage time efficiently.
• Empathy, patience, and a problem-solving attitude.
• Proficiency in using email tools, spreadsheets, and CRM systems (preferred).

What We Offer:

• A supportive and wellness-focused work environment
• Opportunities to grow within a purpose-driven organization
• Training and development to enhance your skills
• Competitive salary and benefits

WhatsApp - 9354998586

Thanks & Regards

Team

MantraCare