Operation Executive

Job Description

Operation Executive - Logistic and Freight Forwarding Industry - Chennai Opening: 1 Nos. Job ID: 107596 Employment Type: Full Time Reference: Work Experience: 4.0 Year(s) To 7.0 Year(s) CTC Salary: 3.00 LPA TO 6.00 LPA Function: ITES / BPO / KPO / Customer Service / Operations Industry: Logistic/Freight/Courier Location: Chennai Posted On: 29th May, 2025 Share On WhatsApp Share LinkedIn Share Facebook Share Twitter Job Description: We have an urgent opening for the post of Operation Executive for a reputed company in Logistic and Freight Forwarding Industry for their office at Chennai Location. Key Responsibilities: Assist and communicate regularly with customers with inquiries. Receive and process customers orders in a timely and professional manner. Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances Ability to generate spot quote with carrier and good strength to further negotiation. Good command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs Well aware operation task which need to capture in cw1 timely manner. Good control on carrier online booking and SI submission on priority. Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings Cooperate and liaise with other departments to solve customer s request and inquiries Ensure data integrity by performing timely and accurate data entry Contribute to the achievement of department KPIs and service level delivery Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities Update internal parties with the most up-to-date Quotations / routing orders / SOPs. JOB SPECIFICATIONS: Professional Experience and Knowledge (knowledge, skills, education, experience, and abilities essential to perform this job) Minimum 4-5 years of experience in logistics / freight forwarding related industry preferred Proficient in Microsoft Office applications and other technical software Must aware all shipping line booking and SI submission process. Well aware CFS process and Odex process Education and Professional Qualifications: University graduate, preferably in logistics / business administration / marketing; or equivalent in business or related field Candidates Profile: Minimum 4-7 years of experience in logistics / freight forwarding related industry preferred Proficient in Microsoft Office applications and other technical software Must aware all shipping line booking and SI submission process. Well aware CFS process and Odex process Key Attributes: Analytical skills and data analysis required Strong problem solving skills Excellent written and verbal communication skills Ability to remain calm under pressure Customer facing experience preferred Skilled at managing and developing teams Travel Required: Occasional travel is required. Job Hierarchy: Potential promotion to Sr. Executive within Operation duty group. Key Skills : Operation Executive Operations