Operation Associate

Job Description

Role Overview: The Progression Incharge plays a pivotal role in ensuring student success throughout their academic journey. This role goes beyond reactive support — it requires a proactive mindset to anticipate student needs, identify academic and personal challenges early, and act swiftly to ensure students stay on track. The ideal candidate is someone who combines student empathy with data-savviness, problem-solving initiative, and strong interpersonal communication skills. Key Responsibilities: 1. Student Support & Engagement ● Proactively monitor student performance, attendance, and engagement to detect potential issues early. ● Take initiative in designing and executing intervention strategies (extra sessions, mentoring, academic support) without waiting for formal requests. ● Act as a guide and mentor to students, helping them make informed academic and career decisions. ● Utilize student feedback to enhance support processes and improve the overall student experience. 2. Problem-Solving & Initiative ● Demonstrate ownership and autonomy in identifying and solving student-related challenges. ● Innovate and implement new approaches to improve academic outcomes and student motivation. ● Continuously refine processes to enhance student engagement and support mechanisms. ● Skills: ○ Strong problem-solving mindset; self-starter who doesn’t wait for direction. ○ Proficiency in Google Sheets / Excel for data analysis and reporting. ○ Excellent interpersonal and communication skills to collaborate with both students and faculty. ● Attributes: ○ Proactive, empathetic, and solution-oriented. ○ Able to balance data insights with human judgment. ○ Confident in handling escalations and maintaining student trust and respect