Operation and Technical Support Executive

Job Title: Operations & Technical Support Executive

Location

Job Type:

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Roles & Responsibilities

• Operations & Client Support

* Generate daily/weekly/monthly operational and performance reports.

* Coordinate with clients to resolve issues and provide timely updates.

* Collect client feedback, document it, and share insights with management.

* Ensure smooth execution of processes by liaising between clients and internal teams.

Technical Assistance

* Support higher authority in backend and frontend development tasks.

* Assist in troubleshooting technical issues reported by clients or internal teams.

* Maintain proper documentation of technical workflows, fixes, and updates.

* Collaborate with the development team for testing, bug reporting, and system improvements.

Process & Efficiency

* Analyze operational bottlenecks and propose process improvements.

* Support management in decision-making with data-driven insights.

* Ensure proper handover and knowledge sharing within the team.

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Key Skills Required

* Strong communication and problem-solving skills.

* Hands-on experience with MS Office (Excel, PowerPoint, Word).

* Basic knowledge of web technologies (HTML, CSS, JavaScript, SQL, APIs preferred).

* Ability to multitask across client handling and technical assignments.

* Analytical mindset with attention to detail.

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Qualification

* Bachelor’s degree in Computer Science/IT/Engineering/Business Administration.

* 0-2 years of experience in operations, client support, or technical support roles.

* Freshers with strong technical aptitude and operational skills may also apply.