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Ignites Human Capital logo

Openings Top Bpo Accenture,infosy 50k, US Shift with 50k joining bonus

0 - 5 years

2 - 6 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

associate college bpo Customer Service Bpo Customer Service Executive Query resolving Calls Customer Management call Customer Relationship Customer Care Escalations Customer Retention handling Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 50k Two way transport call hr Aditi@7795311459 call hr ruth@9590520040

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Ignites Human Capital
Ignites Human Capital
www.igniteshumancapital.com

Human Resources and Staffing

N/A

N/A Employees

356 Jobs

    Key People

  • Renee Smith

    Founder & CEO

  • Sarah Johnson

    Operations Manager

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