Opening For Team Lead (Virtual Interview only).

2 - 5 years

0 - 3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Wipro Limited||Opening for Team Lead (Virtual Interview only)

Forward me your updated resume at:arpita.chakraborty7@wipro.com

Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.

Location: kolkata

Shift: Rotational. (5 Days working & 2 day rotational off)

Exp: Minimum 2years of experience required as Team Lead on paper.

Roles and Responsibilities:

Responsible for managing team of associates

  • Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs
  • Motivating associates through effective management, career development & implementation of reporting mechanisms
  • Liaison with other departments to achieve the objectives
  • Analysis of reports including process dashboards, team performance reports and initiate appropriate action plans
  • Identifying the training needs of associates
  • Manage attendance & attendance incentive for the team.
  • Mentor and assist new hires.

Skills required:

Candidate should possess good verbal & Written Communication

  • Good analytical skills with logical reasoning ability
  • Good maturity level with good people management skills
  • Good knowledge of operating systems, software, hardware, and networking with Microsoft, Apple OS X, iOS, and Android, etc.
  • Good knowledge of MS word, Excel and PowerPoint.

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