Online Reputation Management (ORM) & Social Media Manager

Results-driven Online Reputation Management and Social Media Manager with expertise in building, protecting, and enhancing brand presence across digital platforms. Skilled in monitoring online conversations, managing social media channels, handling customer feedback, and driving positive engagement to strengthen brand credibility and trust.

Key Responsibilities

• Manage and monitor online reputation across search engines, review platforms, forums, and social media channels
• Develop and execute ORM strategies to improve brand perception and suppress negative sentiment ethically
• Create, schedule, and manage engaging content across social media platforms (LinkedIn, Instagram, Facebook, X, etc.)
• Respond to comments, messages, reviews, and mentions in a timely and professional manner
• Handle customer queries, complaints, and feedback with a brand-safe communication approach
• Track brand mentions, sentiment, and performance using analytics and monitoring tools
• Collaborate with marketing and content teams to align messaging and campaigns
• Prepare regular reports on social media growth, engagement, and reputation metrics
• Stay updated with social media trends, platform updates, and reputation management best practices

Skills & Expertise

• Online Reputation Management (ORM)
• Social Media Strategy & Management
• Content Planning & Calendar Management
• Community Management & Customer Engagement
• Review & Feedback Management
• Social Media Analytics & Reporting
• Crisis Management & Brand Communication
• Strong written communication and problem-solving skills

Tools & Platforms

• Meta Business Suite, LinkedIn, Instagram, Facebook, X
• Google Alerts, Review Platforms
• Social media scheduling & analytics tools (Hootsuite, Buffer, Sprout, etc.)

Professional Strengths

• Detail-oriented and proactive
• Strong understanding of brand voice and audience psychology
• Ability to manage multiple platforms and priorities efficiently
• Data-driven decision-making mindset