Online Reputation Executive

Company Description

InstaAstro is a holistic wellness platform that connects individuals seeking guidance with experienced astrologers worldwide. Our experts provide personalized solutions for life's significant challenges through Kundli analysis, Vastu consultation, Tarot reading, Numerology, and more. Guided by the principle of "Quality over Quantity," we ensure that every interaction is meaningful, helping users navigate issues in relationships, career, health, finance, and personal growth. We aim to assist users in creating real change through insightful advice and remedies.

Online Reputation Executive

Key Responsibilities

• Monitor and track online mentions, reviews, and ratings across platforms (Google, Play Store, social media, etc.).
• Respond promptly and professionally to customer feedback, reviews, and queries to maintain a positive brand image.
• Collaborate with customer service and PR teams to resolve issues raised online.
• Develop and execute strategies to improve online ratings and reputation.
• Analyze feedback trends and prepare reports on online sentiment.
• Suggest improvements based on insights to enhance customer experience and satisfaction.
• Stay updated with digital trends, online review platforms, and reputation management tools.

Requirements

• Bachelor’s degree in any field (Business, Marketing, or Communication preferred).
• 6 months – 1 year of experience in online reputation management and online support.
• Excellent communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Ability to multitask, stay organized, and handle user queries in real-time.
• Proficiency in MS Office, Google Sheets, and CRM tools.