Onboarding Specialist

About Lokal

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal

is India&aposs largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.Founded by

IIT alumni

, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of

Bharat

. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platformconnecting users in tier 2+ India with the experts, tools, and knowledge they&aposve historically lacked access to:

• Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility
• Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities
• GyanTV - Skill-based learning in regional languages (stocks, photography, small business & more)
• Dostt - Make new friends through voice chats, games, and real, authentic conversations
• Eaze - A safe space to explore emotional well-being via community-driven support
• AstroLokal - Instant access to trusted astrologers through audio and chat
• Sahi Jobs - Building India&aposs most trusted job marketplace for blue and grey-collar workers. We ensure every job comes from a verified employer, giving seekers dignity, security, and real opportunities to grow
• And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants
  

Role Overview:

We are seeking a proactive and detail-oriented

Advertiser Onboarding Specialist

to join our

Jobs

team. In this role, you will be the first point of contact for advertisers and play a critical role in ensuring a smooth and efficient onboarding process. Your goal is to provide an exceptional advertiser experience by guiding them through registration, document submission, and job listing activation on our platform.

Key Responsibilities:

• Act as the primary point of contact for new advertisers during the onboarding phase
• Guide advertisers in completing the onboarding form (company details, hiring needs, logo)
• Collect and ensure all necessary documentation (PAN, GST, MSME, Aadhaar, etc.) is submitted and verified
• Educate advertisers on our Jobs' platform policies (e.g., zero fees for seekers, agency disclosure).
• Track onboarding progress and proactively identify and resolve blockers
• Maintain accurate records in Google Sheets/CRM and report onboarding metrics
• Continuously improve onboarding workflows based on feedback and internal collaboration.
  

Requirements

• Bachelor&aposs degree in Business, Communications, or related field (or equivalent experience)
• 0-2 years of experience in tele-calling, customer onboarding, or sales support
• Strong communication skills (Telugu, Hindi, Kannada, Marathi & Tamil +English preferred)
• Excellent organizational skills and attention to detail
• Ability to manage multiple advertisers and prioritize effectively
  

Preferred Qualifications:

• Experience in blue/grey-collar recruitment, tele-sales, or BPO operations
• Familiarity with CRM tools or Google Sheets
• Prior experience in startups or fast-paced environments.
  

What We Offer:

• Competitive salary/stipend and performance incentives
• Growth and learning opportunities in a national product launch
• A collaborative, mission-driven team environment
• Clear career path into Account Management, Verification, or Operations
  

Why Join Us

We&aposre scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you&aposll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.