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Onboarding Specialist, Cvent Event Diagramming

4 - 9 years

10 - 11 Lacs

Gurugram

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Training Hospitality Manager Technology MICE Customer service Management Event marketing Software solutions

Work Mode

Work from Office

Job Type

Full Time

Job Description

Implement custom installations of HC Products for new and existing customers under tight timelines Engage with clients to implement their order, determine client action items, set expectations on timing of deliverables, and provide phone assistance and guidance during the installation process Review design work and documentation for client approval Contribute to low customer time to adoption through Onboarding and Training Work closely with Product Managers to share real time feedback for enhancement of proprietary tools Uncover and source opportunities for additional revenue through Professional Services Heres What You Need: Excellent communication skills in English (verbal and written) Customer centric focus- desire to surprise and delight customers in daily interactions Ability to proactively seek out customers to ask the right questions to set them up for success while managing their expectations and seamlessly moving projects in and out of your queue Must be intellectually curious and have a knack for getting to the bottom of customer issues to provide solutions-oriented customer service Desire to continuously improve yourself and learn new skills Ability to identify and escalate customer trends Exhibit strong personal initiative and independence to take full ownership of role Deadline-oriented and very comfortable working in a fast-paced and open/flexible environment to focus efforts and drive results on behalf of customers General understanding and/or experience with other Cvent tools is a plus

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Cvent
Cvent
www.cvent.com

Software and Technology, Event Management

Tysons Corner

1001-5000 Employees

259 Jobs

    Key People

  • Reggie Aggarwal

    Founder & CEO

  • David Quattrone

    Co-Founder & CTO

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