Omni Sport Advisor

Role & responsibilities

Mission

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: 

I ensure a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

• I am equipped to interact and engage with my customers

I promote sports

• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

• I ensure my customer is Satisfied or Satisfied
• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customers needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability. 
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery

2nd Responsibility: 

I guarantee WOW displayed layout

The layout

• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

• I know the complete offer in my store and online
• I ensure My customer will find the entire range of products for their sports practice - either in-store or online
• I am product trained by a validated product trainer.
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customer
• I highlight our Circular offer and relevant services

Preferred candidate profile

Are you a person who would love to work with people and enjoy collective decision

Passionate about providing exceptional customer experiences

You are a passionate sports lover

Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.