Role & responsibilities Mission Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watch?v=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services depending on the needs of my customers I use all our channels (in-store, .in, App) to satisfy the customers needs I propose the relevant services to the customer (buyback, repair & maintenance, personalisation). I ensure a smooth checkout experience My customer is at the centre of my activity. I make myself available whatever I am doing. I suggest complementary products to enhance the customer sports practice experience I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability. I ensure the signages are updated for the customers (Self-informed best choice) I am accountable for the delivery 2nd Responsibility: I guarantee WOW displayed layout The layout is the best in class for my customer My layout is safe for me, my team, and my customers. My Layout is welcoming, seductive and engaging. I ensure my customers can test all our solutions I know and highlight the best omnichannel offer to my customers, both offline and online I know the complete offer in my store and online I ensure My customer will find the entire range of products for their sports practice - either in-store or online I am product trained by a validated product trainer. I suggest the best possible solution to my customer as per their need I ensure all the necessary services for my sport are available to my customer I highlight our Circular offer and relevant services Preferred candidate profile Are you a person who would love to work with people and enjoy collective decision Passionate about providing exceptional customer experiences You are a passionate sports lover Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
About Company : Decathlon was founded in 1976 in France and is the biggest sports retailer in the world with around 1650 Stores across 57 countries. Our purpose is to make the pleasure and benefit of sports accessible to the many by providing world class products for enthusiastic beginners as well as passionate professionals at extremely affordable prices. We believe that sports contribute to good health, balanced education, social integration and sustainable development the world over. Currently, we are looking for a B2B Account Manager - Government Business and Tender Management for Noida Location who has a sense of entrepreneurship with real passion for sports. Profile: A professional with 3-5 years proven sales experience in dealing with various Central Government Departments- Defense, Central Armed Police Forces, Railways, other PSUs and State Departments- Education, Forest, Sports & Youth Associations etc. Strong network at central and state government departments. Develop relations and establish partnerships reaching new government organizations. Prior experience to participate & execute government events/exhibitions across the country. Must have experience and knowledge in end to end tender/bid execution at Government E-Market Place & other government portals. Microsoft Office Suite skills including Word, Excel, PowerPoint, etc. Account and multiple vendor management. Ability to prepare reports and present information clearly and concisely. Demonstrates ownership for conflict resolution, negotiation and de-escalation skills. Ability to determine customer needs and provide high standards of customer services. Strong presentation, verbal & written communication skills Education and experience in public policy would be added advantage Responsibilities: Development of government Institutional sales proposing Decathlon products & services. Responsible for generating leads by using relevant channels. Regular contact with government officials, conduct meetings and establish long lasting relationships. Builds and maintains professional relationships with central and state government entities and agencies. Introduces legislative and public policy changes that will support company operations. Researches and monitors government activities that could affect the Decathlon’s business positively. Develop healthy reporting for the development of clear and concise communication. Conduct research on diverse legal matters, document findings, and utilize them to revise government affairs communications. Driving of sales includes order processing, payment follow ups and timely reconciliation of payments. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person