Officer, Customer Service Officer

DBS Bank

2 - 4 years

14 - 18 Lacs

gurugram

Posted:Just now| Platform:

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Skills Required

branch operations banking relationship billing book keeping credit cards commerce consumer banking customer service personal loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)
Fulfil all responsibilities in relation to:
Contribute to efficient operation of the branch through accurate timely processing of customer related transactions and account maintenance
Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties Requirements

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt processing of cheques, demand drafts, dividend warrants, pay orders other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges

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