Officer, Branch Relationship Manager, Consumer Banking Group

Role Overview: As a Relationship Manager at DBS Consumer Banking Group, your primary responsibility will be to deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients who have an AUM greater than or equal to INR 1 million. You will play a crucial role in ensuring client coverage and product penetration through cross-selling and up-selling DBS products and services. Your focus will be on managing and maintaining the highest customer satisfaction and service levels through proactive client engagement and relationship management. Key Responsibilities: - Acquire and upgrade quality clients in the branch location areas to the Treasures segment - Engage with existing customers to deepen the wallet share through retention and growth of AUM - Be accountable for achieving monthly and annual volume and revenue objectives as agreed - Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth - Implement and execute product strategies effectively through relationship management - Develop client trust and loyalty for entrenched relationships with DBS through lifestyle and beyond banking propositions - Ensure an optimum product mix and attract new-to-product clients aimed at customer-level profitability and enhancing client coverage - Drive exemplary customer service in the local market and uphold DBS service standards - Ensure internal and regulatory compliance through strict adherence to the DBS sales process, timely risk reviews, and exercising due diligence while onboarding - Deliver exemplary service to clients by establishing appropriate workflows and processes, including doorstep banking, etc. Qualification Required: - Minimum 5 years of experience in a reputed bank with proficiency in banking products - In-depth knowledge of the local market and competition - AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Additional Details: DBS Consumer Banking Group is the leading bank in Asia with a strong presence in India, offering a full spectrum of products and services to help customers realize their dreams and aspirations at every life stage. With a focus on customer satisfaction and service excellence, DBS is committed to providing innovative banking solutions and building lasting relationships with clients.,