Office Administrator / CRE

Key ResponsibilitiesA. Office Administration

• Manage daily office operations and administrative activities.
• Maintain office records, files, and documentation (physical and digital).
• Handle incoming calls, emails, and correspondence.
• Coordinate meetings, appointments, and site visits.
• Prepare reports, letters, presentations, and MIS as required.
• Manage office supplies, vendor coordination, and petty cash.
• Assist management with scheduling, follow-ups, and internal coordination.
• Ensure compliance with company policies and administrative procedures.

B. CRE (Customer Relationship Executive)

• Act as the first point of contact for clients, walk-ins, and inquiries.
• Handle customer queries related to projects, pricing, timelines, and documentation.
• Maintain and update customer databases and CRM records.
• Coordinate with sales, site, accounts, and legal teams for smooth customer handling.
• Schedule and manage site visits and client meetings.
• Assist in booking processes, documentation, and agreement coordination.
• Handle post-sales coordination and customer follow-ups.
• Resolve customer concerns and ensure timely closure of issues.
• Maintain high standards of customer satisfaction and professional communication.

Required Skills & Competencies

• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Customer-centric approach with problem-solving skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and email handling.
• Basic knowledge of CRM systems (preferred).
• Ability to work independently and as part of a team.
• Professional attitude and presentable personality.

Experience

• Minimum 2 years of experience in office administration and/or customer relationship roles.
• Experience in real estate, construction, or renovation industry is an advantage.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person