0 - 31 years

1 Lacs

Posted:1 year ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Process recharges and ensure timely and accurate application to user accounts. Respond promptly to user inquiries through various communication channels (email, chat, phone). Troubleshoot and resolve user issues related to connectivity, billing, and other service-related matters. Provide clear and concise information to users about our services, plans, and promotions. Document and track user interactions and problem resolutions in our customer relationship management (CRM) system. Collaborate with cross-functional teams to address technical issues and improve service delivery. Continuously stay updated on product features, technical specifications, and industry trends.

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