Nodal Officer

The Nodal Officer is responsible for managing and resolving customer complaints escalated to the Nodal Level as per RBI and internal regulatory guidelines. The role ensures timely, accurate, and compliant resolution of customer issues while maintaining high standards of customer satisfaction and audit adherence.

Roles & Responsibilities:

1. Handle and resolve escalated customer complaints received through Nodal/Regulatory channels (RBI, Ombudsman, etc.) within defined timelines.
2. Coordinate with internal departments to ensure investigation and resolution of cases.3. Maintain accurate documentation of cases and ensure compliance with audit and regulatory standards.4. Identify root causes of recurring issues and share feedback with relevant teams for process improvement.5. Ensure all responses are clear, compliant, and customer-friendly.6. Prepare and share MIS/reports related to escalations and complaint closures.7. Ensure strict adherence to TAT (Turnaround Time) and service quality standards.

The Nodal Officer is responsible for managing and resolving customer complaints escalated to the Nodal Level as per RBI and internal regulatory guidelines. The role ensures timely, accurate, and compliant resolution of customer issues while maintaining high standards of customer satisfaction and audit adherence.

Roles & Responsibilities:

1. Handle and resolve escalated customer complaints received through Nodal/Regulatory channels (RBI, Ombudsman, etc.) within defined timelines.
2. Coordinate with internal departments to ensure investigation and resolution of cases.3. Maintain accurate documentation of cases and ensure compliance with audit and regulatory standards.4. Identify root causes of recurring issues and share feedback with relevant teams for process improvement.5. Ensure all responses are clear, compliant, and customer-friendly.6. Prepare and share MIS/reports related to escalations and complaint closures.7. Ensure strict adherence to TAT (Turnaround Time) and service quality standards.