Noc Engineer

• 5+ years of IT network operations experience.
• Able to work with minimal supervision and handle multiple concurrent tasks and projects.
• Documentation Strong support documenting procedures and diagrams supporting Data Centers and NOC.
• Time Management Ability to prioritize workload and manage outages
• Escalations – Analyze and troubleshoot alerts to quickly determine course of action
• Process Improvement – Always look for process improvement within NOC and for IT team.
• Strong team player – Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill set with peers
• Worked with ITSM ticketing system
• Advanced knowledge of TCP/IP, routing and switching, firewalls and access points
• Experience with configuring and managing effective monitoring. Setting up and tuning alerts for efficient monitoring.

Technical skills and Troubleshooting

• Strong with diagnosing IT alerts, events or issues daily.
• Solid background working with systems, networking and hardware. e.g. Cisco routers, switches, UCS blades, Pure, Nimble and systems such as Windows, 2016, 2019 server and IOS.
• Proficient and familiar with Cloud platform and infrastructure. Azure preferred.
• Familiar with monitoring tools such as Logic Monitor, Splunk.
• Strong understanding in Splunk products such as logs/events, ITSI and OnCall
• Familiar supporting Data Center facilities, power redundancy, racking & uncracking equipment up to 50 lbs and cabling (Fiber, Cat5, Twinax cables, etc.) Requires occasional travel.
• Familiar with enterprise backup systems (eVault, Cohesity, Veeam, or Rubrik)
• Experience with Virtual Servers such as VMWare and vMotion process

Daily Operations

• Monitor and respond to alerts and current issues concerning IT operations and services.
• Respond, track and resolve issues with ticketing system and follow problem management guidelines.
• Work with vendors for maintenance, testing and repair IT systems and circuit issues.
• Direct and provide functional direction to Information Technology staff (Support Technicians and Senior Systems Technicians).
• Recommends, authors, publishes, and maintains Data Center & Network Operation
• Policy, Procedures, Standards and Guidelines.
• Familiar with IT Change Management and Problem Management process.

Preferred Qualifications

• CCNA certification
• MCSE
• Bachelor’s degree or above
• Azure Infrastructure