NOC Engineer

NOC Analyst / Engineer

The NOC Engineer oversees day-to-day Network Operations process to ensure network and systems are performing optimally and available to our business users. The engineer adheres to department and company procedures to maintain stability and availability for our company systems.

The position also interfaces between customer & corporate IT entities for notifications, escalations, problem determinations & resolution for all system related issues. It requires the ability to collaborate in making important decisions on technical solutions, when performing all global Data Center/Network Operations functions.

Qualifications/Requirements

• 4+ years of IT network operations experience.
• Able to work with minimal supervision and handle multiple concurrent tasks and projects.
• Documentation Strong support documenting procedures and diagrams supporting Data Centers and NOC.
• Time Management – Ability to prioritize workload and manage outages
• Escalations – Analyze and troubleshoot alerts to quickly determine course of action
• Process Improvement – Always look for process improvement within NOC and for IT team.
• Strong team player – Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill set with peers
• Worked with ITSM ticketing system
• Advanced knowledge of TCP/IP, routing and switching, firewalls and access points
• Experience with configuring and managing effective monitoring. Setting up and tuning alerts for efficient monitoring.

Technical skills and Troubleshooting

• Strong with diagnosing IT alerts, events or issues daily.
• Solid background working with systems, networking and hardware. e.g. Cisco routers, switches, UCS blades, Pure, Nimble and systems such as Windows, 2016, 2019 server and IOS.
• Proficient and familiar with Cloud platform and infrastructure. Azure preferred.
• Familiar with monitoring tools such as Logic Monitor, Splunk.
• Strong understanding in Splunk products such as logs/events, ITSI and OnCall
• Familiar supporting Data Center facilities, power redundancy, racking & uncracking equipment up to 50 lbs and cabling (Fiber, Cat5, Twinax cables, etc.) Requires occasional travel.
• Familiar with enterprise backup systems (eVault, Cohesity, Veeam, or Rubrik)
• Experience with Virtual Servers such as VMWare and vMotion process

Daily Operations

• Monitor and respond to alerts and current issues concerning IT operations and services.
• Respond, track and resolve issues with ticketing system and follow problem management guidelines.
• Work with vendors for maintenance, testing and repair IT systems and circuit issues.
• Direct and provide functional direction to Information Technology staff (Support Technicians and Senior Systems Technicians).
• Recommends, authors, publishes, and maintains Data Center & Network Operation
• Policy, Procedures, Standards and Guidelines.
• Familiar with IT Change Management and Problem Management process.

Preferred Qualifications

• CCNA certification
• MCSE
• Bachelor’s degree or above
• Azure Infrastructure