NOC Analyst

Position

Location

Experience

Number of Openings

Shift Timings

• Working knowledge of NOC Monitoring Tools.

• Provide first level 24x7x365 escalation support for CampusEAIs customers Internal and External.

• Answer customer calls and provide high level of service.

• Technical knowledge and proficiency with Networking Techniques, Server OS and basic troubleshooting.

• Maintain a good understanding of all NOC processes and implement them appropriately.

• Knowledge on ITIL Framework would be preferred.

• Document all calls and equipment issues with a high degree of detail.

• Proactively monitoring the alerts on tool and follow ITIL Incident Management process.

• Use various utilities nslookup, ping, traceroute, browser, etc. to quickly verify reported events.

• Use remote administration software Terminal server, Remote desktop, Telnet, etc. to verify and false positive events.

• Monitor all production networks, servers, applications and services through a centralized monitoring console.

• Excellent analytical, problem solving and technical troubleshooting skills.

• Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.

• Experience on ITIL and Service Management concepts primarily Change, Incident and Event Management would be an added advantage.

• Able to work in a 24*7 rotational shifts.