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Network & Svcs Operation Associate

1 - 3 years

3 - 5 Lacs

Navi Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

spanish networking problem management billing network operations switching eigrp network engineering spanish translation ccnp routing bgp ospf routing technical support service desk vlan itsm network support cisco routers telecom ccna itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Customer facing voice-based billing process, for english and spanish speaking customers Serve over 27 services for a US based telecom companyWe:Provide 1st call resolutionConnect customer to correct departmentReview customer query and open a disputeRespond to customer emails / write to our counterparts in different departments What are we looking for? proficient in Spanish Languageproficient in Spanish Language Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

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